Case Manager III
About The Position
U.S.VETS is hiring an advanced-level Case Manager III to provide comprehensive, trauma-informed, strengths-based support to veterans experiencing housing instability, trauma, mental health challenges, and other barriers to long-term stability. The role coordinates client services and supports life-changing outcomes, while providing leadership to newer case management staff. The position may support a Transitional Housing program, helping veterans prepare for and transition into permanent housing. The Case Manager III works with clients, colleagues, the VA, landlords, employers, treatment providers, and community resources to help clients achieve their goals. The role may involve project-based and scattered-site housing, specialized veteran populations, crisis response, documentation, program reporting, and staff development.
Requirements
- Master’s degree in Social Work, Psychology, Counseling, or another related social service field required.
- Two years of experience in social services or a related field preferred.
- Strong oral and written communication skills.
- Professional manner and appearance.
- Ability to work independently and as part of a team.
- Ability to take direction.
- Ability to work effectively with diverse clients, staff, and community members.
- Intermediate computer literacy, including the ability to navigate electronic medical records systems and Microsoft Office applications.
- Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course.
Nice To Haves
- Experience working with homeless people and/or veterans preferred.
- Certification in Substance Abuse Counseling preferred.
- Experience facilitating support groups preferred.
Responsibilities
- Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
- Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
- Hold regular one-on-one meetings with clients and conduct home visits in project-based and scattered-site housing.
- Facilitate life skills and/or therapeutic groups tailored to specialized veteran populations, such as female veterans, justice-involved veterans, and families with children.
- Lead and support case conferencing and program meetings; guide and mentor Case Manager I and II team members.
- Assist with crisis intervention, urgent client matters, and after-hours support as needed.
- Document services and critical incident reports in a timely and professional manner using MCR and other electronic client record systems.
- Conduct drug and alcohol screenings and ensure compliance with program rules and service plans.
- Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.
- Supervise interns and participate in staff onboarding and training as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
