CASE MANAGER III - CAREER DEVELOPMENT

Mesa County, CO•Peoria, IL

2d•$4,486 - $5,079•Onsite

About The Position

The Career Development Case Manager III empowers individuals to achieve employment and training goals through individualized coaching, resource navigation, and career planning while providing leadership and technical support to the Career Development Team. This position serves as the designated lead worker for the Career Development team, providing expertise, training, quality assurance, and operational support while maintaining an active participant caseload. The Case Manager III serves as a subject matter expert in workforce development programs, case management practices, data systems, and compliance requirements. This position supports staff development, promotes accountability, and assists the supervisor in ensuring high-quality service delivery and program compliance. The position works collaboratively with customers, employers, training providers, community partners, and internal staff to support successful workforce outcomes.

Requirements

A high school diploma or equivalent is required.
Strong communication skills, both verbal and written, including the ability to translate complex program information into accessible and understandable language for peers, job seekers, employers, and community partners
Ability to earn trust and credibility among peers, leading by example and influencing outcomes without direct supervisory authority
Ability to coach staff and provide guidance that builds confidence and competency
Ability to translate policy into practical application and interpret and apply program requirements
Adaptability and the ability to prioritize competing demands, monitor progress toward deadlines and support continuity of operations during periods of change
Approximately three (3) years of experience in fields such as: Social work or human services, Career counseling or workforce development, Human resources, Other positions requiring person-centered service, coaching others, navigating complex systems, and driving successful outcomes.

Nice To Haves

Experience in workforce development, career counseling, human resources, or any field that requires leadership, coaching, collaboration, and human-centered service delivery.
Ability to provide technical guidance, coach and mentor peers, promote accountability, and support high-quality workforce services.

Responsibilities

Relationship Building: Establish trusting, empathetic relationships with participants to deliver human-centered career coaching services while also building relationships with staff as a trusted leader.
Assessment & Action Planning: Assess client strengths, skills, interests in relation to labor market trends, and barriers to employment to determine eligibility and effective workforce development assistance
Holistic Guidance: Provide ongoing motivation, coaching, and support to individuals navigating career transitions.
Coaching & Mentorship: Serve as the Lead Career Coach for the Career Development and Employment Services teams. Assist with training staff and implementation of the Goal4It!™ methodology.
Data Integrity: Maintain accurate, highly detailed case files, documentation, and data entry in compliance with program requirements.
Barrier Reduction: Identify barriers impacting employment or training success; coordinate supportive services and connect clients to community resources.
Priority Management: Effectively manage multiple competing priorities while maintaining a high level of accuracy and attention to detail.
Collaborative Communication: Facilitate productive, professional conversations with individuals, co-workers, employers, training providers, and community partners. Provide strategic input to inform program design and implementation.
Training & Resource Creation: Collaborate with leadership to design training materials, desk guides, and resources that promote staff success and service consistency.
Quality Assurance: Serve as a subject matter expert on program rules, data entry and documentation. Partner on case file reviews, monitor compliance trends, and coach staff to strengthen service delivery.
Complex Problem Solving: Guide staff through complex participant situations, policy interpretations, and navigating program requirements.
Interim Leadership: Support continuity of operations by assisting with essential supervisory functions during periods of supervisor absence.
Community Representation: Represent the program in local and state groups, committees, and partnerships.
Performs other related duties as assigned, consistent with the scope and intent of the position.