Roads to Recovery - Case Manager II

Bayview Hunters Point Foundation for Community Imp•San Bruno, CA

179d•$66,000 - $71,000•Onsite

About The Position

The Case Manager II works in an in-custody jail program, providing comprehensive support to incarcerated individuals experiencing homelessness. The role assesses participants’ needs, strengths, and goals; develops individualized service plans; and connects clients with resources to help them regain stability, move toward permanent housing, and achieve greater self-sufficiency. The position involves case management, advocacy, crisis intervention, supportive counseling, life-skills programming, and coordination with internal staff and external providers. The Case Manager monitors client progress, maintains confidential documentation, supports program evaluation, and contributes to the design and delivery of program services. The role also includes supporting participant health and safety and helping maintain the facility’s safety, hygiene, appearance, and overall condition.

Requirements

A bachelor’s degree in a related field or at least four years of direct case-management experience.
Interpersonal and communication skills to build rapport, listen actively, and communicate effectively with clients, colleagues, and external stakeholders.
Organizational and time-management skills to manage caseloads, documentation, and deadlines.
Empathy, compassion, problem-solving ability, and cultural sensitivity when working with people from diverse backgrounds.
Ability to evaluate options independently and make sound decisions.
Effective verbal and written communication skills.
Computer proficiency, including Microsoft Office, Avatar, and internet browsers.
Ability to work effectively in an open-office environment with moderate noise and distractions.
Ability to meet deadlines and work within time constraints.
Ability to meet required state, federal, local, and BVHP standards.
Candidates selected for the position are subject to a comprehensive background check.
Live Scan fingerprinting, TB clearance, and other medical vaccinations may be required.

Nice To Haves

Experience with vulnerable populations, homelessness services, community organizations, or social-service internships or practicums.
Basic knowledge of homelessness, social services, and San Francisco community resources.
Familiarity with trauma-informed care, cultural competency, client-centered approaches, and applicable laws, regulations, and policies.
Familiarity with Harm Reduction, Motivational Interviewing, and the Housing First approach.
Experience with electronic data collection, data entry, and information maintenance.
Demonstrated ability to collaborate with other agencies and understanding of issues faced by disenfranchised populations.
Commitment to professional development.
Availability to work occasional evenings and weekends.
Clinical supervision toward licensure is available for candidates selected who are on a BBS licensure track.
Certification as a Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.
Bachelor’s degree in social services, psychology, or a related field.
Commitment to the Bayview Hunters Point Foundation’s mission and knowledge of and sensitivity to individuals with substance-use and mental-health issues, including PTSD, psychosis, borderline behaviors, and bipolar disorder.
Valid California driver’s license, if duties require driving.
At least two COVID-19 vaccinations are preferred.

Responsibilities

Conduct comprehensive assessments of clients’ needs, strengths, and goals.
Develop individualized case plans with clients to address immediate and long-term needs, including housing, employment, healthcare, and social support.
Connect clients with resources such as housing programs, mental health services, substance abuse treatment, job training, and legal assistance.
Advocate for clients and liaise with social service agencies, government entities, and community organizations.
Provide crisis support and intervention during mental health crises, substance use relapses, domestic violence incidents, medical emergencies, and other crises.
Monitor client progress, document interactions, maintain accurate and confidential records, and update case plans as needs change.
Provide emotional support, guidance, and counseling to help clients build coping skills, problem-solving abilities, and positive relationships.
Facilitate life-skills workshops and group sessions, including topics such as budgeting, job readiness, communication, and conflict resolution.
Coordinate care with other case managers, shelter staff, and external service providers.
Assist in evaluating program effectiveness and recommend improvements.
Keep current on case-management and homelessness best practices through training and professional development.
Design, plan, and implement program services, emphasizing participant accountability and progress.
Help ensure participant health and safety and manage the facility’s safety, hygiene, appearance, and overall condition.
Respond to emergencies with clear thinking and prompt action.
Maintain regular and reliable attendance and meet deadlines.