Case Manager II Phoenix

U.S.VETS•Phoenix, AZ

5d•$23 - $24•Onsite

About The Position

U.S. VETS is the largest nonprofit organization dedicated to combating veteran homelessness through a holistic approach that includes housing, mental health, and career programs. This Case Manager II position in Phoenix, AZ, plays a crucial role in providing guidance to veterans to help them achieve independence. The role involves a collaborative process of assessing, planning, implementing, coordinating, monitoring, and evaluating services to meet individual client needs. The organization is committed to ending veteran homelessness and empowering veterans and their families through housing, comprehensive services, and advocacy.

Requirements

Bachelor’s Degree required.
Degree in Social Work, Psychology, Counseling, or other related social service field required
Strong oral and written communication skills
Professional manner and appearance
Ability to work independently and within a team
Ability to take direction
Ability to work effectively with diverse group of clients, staff, and community members
Computer proficiency in Microsoft Office 365 applications, email, and internet research

Nice To Haves

Two years of experience in social services or related field preferred
Experience working with homeless and/or veterans preferred
Certification in Substance Abuse Counseling preferred
Experience facilitating support groups preferred
Valid driver’s license preferred.
Must meet company insurance requirements and complete a provided driver training course
Preferred experience working with clients transitioning from jail/prison
Must have and maintain required nursing credentials as a Licensed Practical Nurse (LPN) and Registered Nurse (RN)

Responsibilities

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
Collaborates with clients to complete Individual Action Plans (IAP)
Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
Reviews and documents updates for IAPs monthly
Completes timely discharge summaries
Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
Assists in quality management activities, data collection, and preparing reports
Facilitates client life skills classes
Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
Conducts random drug and alcohol screenings of clients
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
Documents client referrals for services
Attends scheduled team meetings and trainings
Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
Drive company vehicle for client transportation or other work-related activities.
Performs other duties as required
Focuses on providing case management services that result in clients transitioning to permanent housing
Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs
Monitors program rent/participant fee compliance to assist clients in prioritizing housing
Locates housing units in the community that meet clients’ needs
Focuses on providing case management services that result in clients obtaining and maintaining permanent housing
Ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
Assists with Workforce Program Assessment and Enrollment processes
Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals
Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services
Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.
Makes presentations of clients’ employment backgrounds to prospective employers
Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures
May report directly to the SSVF Team Leader if applicable
Conducts rapid rehousing and homeless prevention services for veterans and their families
Works with clients to develop a Housing Stability Plan
Provides case management services to family members in the veteran household
Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS
Assists in rapidly placing homeless veteran families into housing
Perform Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units
Coordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program
Make home visits by the Case Manager to monitor housing stability
Provide or coordinate educational activities related to meal planning, tenant responsibilities, the use of public transportation, community resources, financial management, development of natural supports
Making referrals to needed services, such as mental health, substance use disorder, medical, and employment services
Participating in case conferencing with other service providers who are working with the veteran
Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison
Oversee and track infection control protocols; assist with ensuring protocols related to health and wellness are implemented and maintained
Assist with coordinating health testing (i.e. TB, COVID, Flu, etc.) to include mass testing, self-administered testing, any required annual testing, or other testing as instructed and responsible for tracking results
Coordinate off site testing with the VA and other healthcare partners as needed
Track any required vitals (i.e. temperature checks) at client intake, daily as determined by policy, or as otherwise required per company policies
Conduct brief screenings of clients who present with flu-like symptoms and document screening results and referrals made
Triage any reported client symptoms for appropriate care
Track staff and client isolation/quarantine periods including approval of isolation/quarantine start and end dates and required timeline symptom-free periods for ending isolation/quarantine
Serve as liaison with any healthcare partners related to coordination of care to offsite isolation facilities
Daily check-ins with clients in hospital, or isolation/quarantine on or offsite
Assist with medication storage and dissemination
Document and submit qualifying services for medical billing
Conduct universal precaution and blood borne pathogen training for staff annually or as frequent as necessary
Coordinate health-related events at site (i.e. health fairs, mobile medical, healthcare classes)
Collaborate with any contracted nurse or other contracted healthcare professional and/or medical labs as needed to carry out these responsibilities
Provide information and education to veterans regarding available resources
Conduct assessments of veterans' legal needs and barriers that are restricting them achieving stability
Collaborate with other Case Managers and program staff to ensure wrap around support for veterans
Collaborate with current community partners and seek out external community legal professionals and organizations to secure legal services for veterans as needed
Assist the site leadership with direct service administrative tasks related to the program, such as data entry, reporting, and grant compliance, including follow up and corrections as needed
Maintain a database to track client legal cases, document client legal case status and outcomes
Enroll clients as participants under the legal services grant ensuring program targets for clients served are achieved by outreaching to clients and programs