Case Manager II, PAMP

Foundation of the Pennsylvania Medical Society•Mechanicsburg, PA

27d•Onsite

About The Position

The Foundation of the Pennsylvania Medical Society is a nonprofit, tax-exempt public organization established in 1954 as the philanthropic affiliate of the Pennsylvania Medical Society. Its mission is to sustain the future of medicine in Pennsylvania by providing programs that support medical education, physician health, and excellence in practice. The purpose of the Peer Assistance Monitoring Programs (PAMP), Physicians' Health Program (PHP) and Nurses’ Health Program (NHP), is to provide education and information about impairment issues, intervention, triage and referral, and monitored recovery to all eligible healthcare professionals. The Peer Assistance Monitoring Programs handle a high volume of telephone calls and digital material, which can take priority over the primary position responsibilities outlined here. The Case Manager II focuses on providing administrative and professional support to the Peer Assistance Monitoring Programs and assists in managing the current caseload per direction of the Director. This position takes check-in calls from participants; new referrals from physicians, hospitals, treatment centers, Bureau of Professional and Occupational Affairs, and others; completes advocacy letters; and reviews all charts for compliance. This position is more advanced in client case management and decision making due to master’s training and case management experience.

Requirements

Master’s degree in psychology or a related field
Certification in alcohol and drug counseling or case management or Pennsylvania Board licensed professional counselor, social worker, marriage and family therapist
5 years’ experience in similar position
Knowledge of addiction/recovery issues, mental health, and occupational health is essential
Ability to maintain information that is highly sensitive and strictly confidential
Excellent oral and written communication skills
Attention to detail, accuracy, and dependability
Ability to organize and track multiple priorities
Ability to work effectively with others under stressful conditions
Ability to learn, interpret, and apply a variety of complex procedures with minimal guidance
Strong interpersonal skills
Proficient in Microsoft Word, Excel, and Outlook
Valid state issued drivers’ license
Ability to communicate with and work cooperatively with many different people internally and externally
Ability to adjust to constant change

Responsibilities

Receive check-in calls from participants and monitors regarding the participant’s compliance with agreement.
Assist participants with any treatment/monitoring concerns and follow through with any that need case conference discussion or attention from senior staff.
Review with Director/Medical Director immediately if necessary.
Notify staff via e-mail or case conference of problems with compliance or other concerns.
Receive and manage referrals of eligible healthcare professionals.
Assist in planning intervention and clinical assessment process with medical director and other PAMP staff.
Make referrals for clinical assessment and treatment services.
Transition cases through the continuum in a timely manner (intake, evaluation, treatment and monitoring).
Discuss questions with PAMP staff.
Assist in maintaining a visible tracking mechanism showing the status of all pending cases.
Perform reviews of participant charts to assure compliance with their agreement (approximately every three months).
Review chart to ensure drug testing results, therapy reports, workplace monitor reports, check-in calls, meeting attendance reports, PAMP monitor reports, and monitoring agreement and amendments are up to date.
If items are not in compliance, send letter for participant to contact the PAMP.
If no response to contact, meet with PAMP staff to determine follow up.
Bring any cases of charted relapse behavior to the attention of PAMP staff.
Consult with PAMP staff about case management issues as needed.
Communicate with treatment centers and therapy providers to obtain status/progress reports on participants.
Participate in the presentation of monitoring agreements to new participants in conjunction with the medical director and/or other PAMP staff.
Review and recommend action on check-in call requests, discussing with other case managers, program director, medical director, and other staff as necessary.
Participate in case conference review involving medical director and all other staff.
Assist in maintaining the PAMP databases to ensure that they are up to date and suggest any corrections to facilitate data entry.
Engage in participant advocacy via telephone calls, drafting letters, and other means as needed.
Participate in PHP committee meetings by presenting cases, research, and engaging with committee members and other stakeholders.
Identify and pair PHP monitors for new participants and assign new monitors for participants who have relocated.
Review discharge summaries and evaluation reports and initiate next steps.
Review and enter into database all reports (therapy, medication management, PHP monitor, and workplace monitor).
Bring concerns to case conference and complete agreement amendments as needed.
Market the PHP program during external conferences and House of Delegates as assigned (this may include occasional weekend work 1-2 times a year).
Safeguard participant confidentiality by following federal and state confidentiality laws.
Actively assess and improve contributions to company culture by practicing advocacy meaningfully, encouraging and respecting individuals' ideas and experiences, elevating colleagues' confidence to bring their whole and best selves to work, and navigate all communication based in active listening and thoughtful dialogue.
Assist with coordination of other PAMP, Foundation, or PAMED initiatives, as well as other duties that may be requested or assigned.