Case Manager II/ Housing Specialist for Rental Relief

Catholic Charities San Francisco•San Francisco, CA

4d•Onsite

About The Position

The Housing Specialist for the Rental Assistance Program provides advocacy, support, housing assessment, and stabilization services to eligible families and individuals, with a caseload of up to 22. The role includes crisis intervention counseling and extensive coordination among clients, landlords, and housing-related community resources and collaborative partner agencies. The position is onsite five days a week in a role with a listed salary range of $31.47–$32.42. The Housing Specialist confirms eligibility and assesses client needs by phone, develops housing stabilization plans, supports access to permanent housing through security deposits and referrals, and provides crisis intervention or short-term case management. The position also coordinates with landlords, attorneys, legal representatives, community agencies, and internal departments to resolve housing cases and payments. It maintains client records and program documentation, enters and updates information in the CC and City systems, supports Performance and Quality Improvement reporting and case record reviews, and compiles reports as requested. The role requires a BA degree and one year of experience, or an AA degree and three years of related experience; these qualifications are listed as preferred. Relevant experience includes locating and maintaining affordable family housing, working with families in crisis, and familiarity with San Francisco housing resources and public benefits. Fingerprints are required before the first day of employment. The position involves frequent physical activity and lifting, possible entry into private residences, travel by various modes of transportation, and occasional exposure to outdoor weather, elevated noise, strong scents, and clients experiencing mental health issues or distress.

Requirements

BA degree and one year of experience, or AA degree and three years of related experience (listed as preferred).
Experience locating and maintaining affordable family housing.
Experience working with families in crisis.
Experience with San Francisco housing resources and public benefits.
Strong coordination, organizational, and prioritization skills.
Knowledge of community resources for families transitioning from homelessness.
Strong knowledge of substance abuse and mental health issues and treatment models.
Ability to assess emergency situations and respond by accessing appropriate medical or social systems.
Functional knowledge of Microsoft Office products.
Knowledge of mandatory reporting requirements for people working with children.
Knowledge of issues facing homeless families.
Ability to read and write English and communicate clearly verbally and in writing.
Ability to design systems and processes to track data and monitor progress.
Ability to deliver culturally competent services and work effectively in cross-cultural situations.
Fingerprints are required before the first day of employment.
Ability to meet the physical demands described, including frequent bending, standing, stooping, kneeling, reaching, twisting, walking, lifting, pushing, pulling, and repetitive hand and wrist movements; medium work involving exertion up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly.
Close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.

Nice To Haves

Ability to speak Spanish or Cantonese.
Other relevant experience will be considered.

Responsibilities

Work with families and individuals to confirm eligibility and assess needs over the phone.
Coordinate housing stabilization plans, including recommending payment plans, obtaining landlord documentation, and explaining intervention procedures to landlords.
Help clients obtain permanent housing through security deposits and housing referrals.
Provide crisis intervention and short-term case management, including timely referrals.
Mediate between families and landlords or property managers to obtain necessary paperwork.
Coordinate with landlords, landlords’ counselors or attorneys, clients’ attorneys, and other agencies to obtain paperwork, avoid eviction, and expedite cases.
Redirect legal cases to appropriate agencies and follow up until cases are settled.
Maintain communication with clients’ attorneys or legal representatives when cases are in court.
Request rush checks when appropriate and follow up on payment status with the Accounting Department.
Maintain accurate client notes, program documentation, and case records; submit case records and check requests on time.
Verify client information in CARES and City System Program to avoid duplicate cases.
Enter new client information and update duplicate-client information in CC Systems and the City System.
Scan completed client-signed documents and Excel files and upload them to the RAP Intake Form in the CC System.
Compile reports as requested.
Complete accurate and timely data entry to support Performance and Quality Improvement reporting and case record reviews.
Coordinate extensively with community agencies that are collaborative program partners.