Case Manager I

St. Joseph Center•Los Angeles, CA

3d•Onsite

About The Position

The Case Manager works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance with the rules and regulations established as well as adhering to the mission of St. Joseph Center. The Case Manager’s key areas of responsibility include providing high-quality onsite case management services to residents of specific housing projects. They serve as the central point of contact for clients as they navigate the transition from individuals experiencing homelessness to tenant living within the community. In conjunction with the Program Manager and other staff, the Case Manager evaluates individuals and families for permanent housing and assists them in establishing eligibility for subsidized housing, including the collection of all required documents and completion of all applications.

Requirements

Must be highly motivated and a self-starter.
Ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
Excellent organizational skills and the capability to work in a fast-paced environment.
Strong knowledge of homeless services and resources.
Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
Access to reliable transportation.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to use widely supported internet browsers.
Two years’ experience providing services to highly vulnerable populations.
Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services or a related field.

Nice To Haves

A bilingual background is a plus.

Responsibilities

Develop professional relationships with clients and maintain a caseload of project-based and/or tenant-based participants, conducting regular face-to-face case management sessions.
Assist with the preparation of forms and any other documentation required for initial housing voucher approval with the Housing Authority (HACLA, LACDA, Brilliant Corners), including annual recertification thereafter.
Conduct initial home visits upon a new tenant lease-up and ongoing quarterly home visits, as needed.
Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.
Participate in case conferencing meetings and other community meetings.
Coordinate with other outreach teams in joint outreach efforts.
Other duties and responsibilities may be assigned.