Case Manager I

Charles R. Drew University•Los Angeles, CA

10d•Onsite

About The Position

The Case Manager, also known as Patient Care Coordinator, is responsible for delivering client-centered care interventions for newly diagnosed HIV-positive individuals, patients new to care, or patients returning to care. The Case Manager will assist individuals living with HIV with accessing maintaining and adhering to HIV primary health care, mental health care, and support services; facilitate clients’ understanding and reduction of risk behaviors; and provide referrals and linkages to emergency support services. This position will work closely with Ryan White Part C Mental Health team, social worker, and medical care coordinator team at the OASIS Clinic.

Requirements

Regionally accredited Bachelor’s degree required and/or equivalent of combine education and experience in the related field
Minimum 1-2 year experience working in the HIV prevention field, preferably in a non-profit setting or an HIV/AIDS related human services field, such as social work, psychology, nursing, counseling or health education
PC proficient
Microsoft Office proficient
Knowledge of EMR programs, ORCHID preferred
Ability to maintain a cooperative and courteous demeanor
Familiarity with patient registration, basic clinic flow, and patient tracking mechanisms
Knowledge of the impact of HIV/AIDS in ethnic minority communities
Ability to work and communicate well with others, particularly in a clinical setting
Demonstrate sensitivity towards people living with HIV/AIDS and other marginalized individuals
Skills and ability developing individual service plans, prioritizing work flow and resolve problems
Ability to manage and coordinate multiple tasks simultaneously
Ability to maintain confidentiality/HIPPA
Bilingual (Spanish/English) proficiency in verbal and written communication required
Ability to work effectively with LGBTQ+, people living with HIV, people living with mental health issues, and/or people experiencing homelessness
Ability to be credentialed to work in Los Angeles County’s Department of Health Services facilities

Responsibilities

Schedule mental health appointments as needed
Contact patients by telephone to provide appointment reminders
Provide referrals and linkages to emergency support services such as housing and/or food and follow-up with referrals
Conduct new patient orientations
Conduct intakes and comprehensive assessments of clients’ available resources and needs
Address any client concerns with appropriate in-house departments
Update on an ongoing basis the documentation of HIV/AIDS primary health care information, treatment adherence, prevention, risk reduction interventions, and support services
Provide HIV education and risk reduction counseling that respond to the clients’ HIV risk reduction needs and increase preventive action
Provide partner services counseling and emergency financial assistance services
Provide and document ongoing monitoring and follow-up
Conduct periodic re-assessments of the client’s status and needs to ensure that they are engaged in care and supported
Provide case management of specialty referrals and linkages to and from community-based partners and other needed services related to a given program
Develop collaborations with and coordinate referrals to and/or from HIV testing sites, substance abuse, mental health, and social services organizations
Order transportation for clients, as needed, to ensure clients attend medical appointments
Closely coordinate fieldwork with outreach workers
Collect and update detailed information at each visit
Coordinate case conferences with relevant care providers and resources
Report all mental health and care management activities and outcomes to management monthly
Assist with annual reporting
Performs other duties as assigned or requested