Case Manager I
About The Position
Interfaith Community Services is North County's largest social services agency, dedicated to empowering hungry, homeless, and low-income community members towards self-sufficiency since 1979. The organization impacts over 20,000 individuals annually through various programs including basic needs, nutrition support, social services, shelters, employment development, senior services, veterans programs, and addiction recovery support. In partnership with diverse faith communities and volunteers, Interfaith provides a safe haven and pathway to self-sufficiency. This role is for a Case Manager 1/Rapid Rehousing, responsible for providing case management services to enrolled clients. The Case Manager will coordinate and provide comprehensive support services to promote stability, self-sufficiency, and well-being. This involves assessing client needs, developing individualized service plans, connecting clients to community resources, and advocating on their behalf. The role requires collaboration with clients, service providers, and internal teams to ensure timely access to services, while maintaining accurate documentation and program compliance.
Requirements
- Bachelor’s degree in social work or related field, required
- 1 year of work experience in a shelter, social services or nonprofit setting, required
- A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
- Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
- Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
- Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
- Strong organizational skills with excellent attention to detail and accuracy
- Ability to work independently while exercising sound judgment
- Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
- Knowledge of adult development and community and social service resources
- Excellent written and verbal communication skills
- Ability to work effectively within multidisciplinary and collaborative teams
- Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
- Demonstrates teamwork, cooperation, and a strong sense of urgency
- Ability to establish and maintain appropriate professional boundaries with clients
- Commitment to maintaining confidentiality of client and employee information
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Nice To Haves
- Bilingual (Spanish/English), preferred
Responsibilities
- Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services
- Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams
- Coordinate and facilitate access to appropriate community resources, benefits, and support services
- Provide ongoing case monitoring, follow-up, and support to ensure progress toward established goals
- Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and/or telephonic support
- Advocate for clients to ensure equitable access to services and to address systemic or individual barriers
- Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and required reports, in compliance with agency policies, funding requirements, and applicable regulations
- Collaborate with internal staff, external service providers, and community partners to deliver coordinated care
- Provide crisis intervention and referrals when clients experience urgent or emergent needs, within the scope of the role
- Educate clients on available resources, rights, and responsibilities to promote informed decision-making and self-sufficiency
- Participate in team meetings, case conferences, supervision, and required trainings
- Comply with all ethical standards, confidentiality laws (e.g., HIPAA, as applicable), and agency policies
- Meet productivity, documentation, and performance expectations established by the organization
- Perform additional duties as assigned
Benefits
- Paid Time Off
- Paid Holidays – 13 scheduled
- Flexible Work Schedules
- Medical, Dental, and Vision Insurance
- AD&D / Group Life Insurance
- Flexible Spending Accounts – Medical and Dependent Care
- Matched 401(k) Retirement Plan
- Early Release Days!
- Work Anniversary Bonuses
- Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
- Employee Assistance Plan (EAP)
- Home Ownership Assistance Program
- Casual Work Environment
- Professional Growth and Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
