Case Manager I

Volunteers of America Colorado•Grand Junction, CO

7d•Onsite

About The Position

Case Manager 1 provides community-based case management and care coordination services for Veterans, service members, and their families participating in the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP). This role supports individuals who may be at risk for suicide by conducting needs-based and program eligibility assessments, coordinating services, and connecting participants to VA and community resources that address behavioral health needs and social determinants of health. The Case Manager engages in outreach, develops individualized service plans, and promotes participant stability, recovery, and overall well-being using trauma-informed and recovery-oriented practices. The Case Manager 1 is charged with making demonstrable progress toward applying field-relevant best practices and suicide prevention strategies.

Requirements

Bachelor’s degree in human services, social work, or a closely related field or related experience.
Must possess a Colorado driver’s license and state-mandated automobile insurance.
Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Knowledge and skill in the application of Critical Time Intervention, Motivational Interviewing, Trauma Informed Care Principles.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Nice To Haves

SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
Experience working with individuals experiencing behavioral health challenges, trauma, or housing instability preferred.

Responsibilities

Ensures that the Veterans’ voice is heard, and when appropriate the Veterans’ ideas play a prominent role in programming.
Provides case management and care coordination services to Veterans, service members, and their families enrolled in the program.
Conducts outreach and engagement to identify eligible Veterans not currently connected to VA or behavioral health services.
Conducts needs-based screenings and assessments, including required baseline mental health and suicide risk screenings and identifies appropriate services.
Develops and implements individualized service plans that address suicide risk, stability, and long-term well-being.
Coordinates services with VA Medical Centers, Vet Centers, and community-based providers.
Supports participants in accessing behavioral health, housing, benefits, and other stabilization resources.
Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position
May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Clearly documents all client interactions along with required eligibility and demographic information
Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
Performs all other duties as assigned.