Case Manager I

Catholic Charities of Acadiana•Lafayette, LA

About The Position

Catholic Charities of Acadiana is seeking a compassionate, organized, and resilient professional who can meet clients where they are, navigate complex systems, and provide steady support through challenging circumstances. The Case Manager II provides comprehensive, trauma-informed case management services to individuals experiencing moderate levels of crisis, homelessness, or instability. This mid-level position supports clients with more complex needs through coordinated care, supportive counseling, and connection to critical community resources. The Case Manager II plays a key role in helping individuals build stability, resilience, and long-term self-sufficiency while upholding the mission and values of Catholic Charities of Acadiana. This role requires strong professional boundaries, compassion, and the ability to work effectively across systems and disciplines.

Requirements

Minimum 1 year of case management or social services experience required
Proficiency with electronic documentation systems and Microsoft Office Suite

Nice To Haves

Bachelor's degree in Social Work, Psychology, Human Services, or related field preferred (Master's preferred)
Experience in homelessness, behavioral health, or crisis environments strongly preferred
Strong understanding of trauma-informed care and harm reduction principles preferred
Excellent communication, organizational, and documentation skills
Ability to build rapport and maintain professional boundaries with diverse populations
Knowledge of local community resources, public assistance programs, and housing systems

Responsibilities

Provide trauma-informed case management to Tier 2 clients with moderate service needs
Conduct strengths-based assessments and support individualized goal planning
Deliver supportive, non-clinical counseling including motivational interviewing, emotional support, and de-escalation
Connect clients to housing, behavioral health, medical care, employment services, and benefits
Conduct field-based visits in shelters, community settings, or client residences as needed
Develop individualized service plans with clear, measurable goals
Coordinate care with internal departments and external service providers
Support clients in navigating complex systems including healthcare, behavioral health, and housing resources
Maintain accurate, timely documentation in accordance with agency standards
Track client progress, outcomes, and service metrics for reporting and quality improvement
Provide support during periods of increased client stress or instability using trauma-informed approaches
Identify cases requiring escalation to higher-level case management or clinical services
Participate in safety planning and coordinated response efforts as needed
Maintain confidentiality, ethical standards, and professional boundaries
Participate in team meetings, case consultations, and ongoing training
Represent and uphold the mission and values of Catholic Charities of Acadiana