Case Manager I, Employment Specialist -NCSH Residential Program

HealthRIGHT 360•San Diego, CA

6d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization providing comprehensive healthcare services to vulnerable populations. Its North County Serenity House (NCSH) residential program offers gender-responsive, trauma-informed substance use disorder treatment and integrated services for co-occurring mental health conditions. NCSH serves women seeking recovery and can accommodate up to 20 children under age five. The Case Manager I is an in-person role coordinating client care within HealthRIGHT 360’s services and with external human services providers. The Case Manager helps clients complete intake paperwork and assessments, apply for benefits, and access services. Working with a multidisciplinary team, the role supports treatment outcomes consistent with the organization’s mission, policies, and philosophy. Services may be delivered in outpatient offices, residential treatment settings, or the community, according to client needs and program requirements. Reliable transportation is required.

Requirements

High school diploma or equivalent.
Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, or CADTP).
At least two years of experience as a job developer or employment specialist.
Experience teaching adults and/or facilitating workshops.
Demonstrated experience and commitment to working with diverse communities, including communities of color and LGBTQ+ individuals, people experiencing housing insecurity or homelessness, people with substance use challenges, people living with HIV/AIDS, and people with mental health conditions.
Reliable transportation is required.

Responsibilities

Assist clients with intake by completing case management assessments and entering financial and benefit information.
Help clients apply for Medi-Cal or transfer their Medi-Cal county when appropriate.
Assess case management needs and complete releases of information.
Connect clients with benefits, mental and physical healthcare, employment, probation, DCFS, housing, community resources, outpatient substance use disorder services, and aftercare.
Coordinate external communications and service linkages, including scheduling appointments, communicating with probation and DCFS, scheduling child visits, obtaining court minute orders, and providing therapy and psychiatry appointment reminders.
Deliver services in outpatient, residential, or field settings based on assignments and client needs.
Complete the VI-SPDAT and connect clients to safe housing options.
Help clients prepare for job searches, including resume writing and job search preparation.
Monitor client progress toward case management treatment plan goals and provide treatment plan input.
Seek clinical consultation throughout treatment and in new or high-risk clinical circumstances.
Collaborate with the treatment team, including the Clinical Therapist, Counselor, Medical, and Psychiatrist, and communicate with behavioral health, medical, mental health, psychiatry, substance use disorder, and other staff.
Transport clients as needed.
Complete client UA tests and document test results.
Complete progress notes within 72 hours of service delivery and meet clinical documentation due dates.
Write client progress letters and court reports and obtain final supervisor approval.
Complete documentation in compliance with agency policies and procedures, HIPAA, 42-CFR, DMH, and other applicable standards.
Complete assigned URCs in a timely manner.
Manage case management business passes as part of client program oversight.
Meet the productivity expectation of 25 client care hours per week.
Maintain compliance with registration or certification requirements.
Attend and participate in assigned Clinical Group Supervision, agency and team meetings, and training opportunities; complete assigned training on time.
Arrange the work schedule according to agency needs.
Read emails daily and respond when appropriate.