Case Manager - 2004290

Catholic Charities, Archdiocese of New York•New York, NY

21d•Hybrid

About The Position

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.

Requirements

Associate’s degree required in human services with at least two years’ experience in the social services field.
Bilingual Spanish/English required.
Excellent interpersonal skills: the ability to work well independently and as part of a team.
Knowledge of social service delivery systems and local resources.
Excellent organizational, time-management and communication skills.
WIFI access and an ability to successfully navigate remote technology, if needed.
Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach.
Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.
Responds to disasters within the community or city as assigned and needed to provide case management support.
Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.
Designs and provides peer support groups in collaboration with community members.
Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.
Conducts community outreach to build program capacity.
Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
Enters information into Data Management System(s).
Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).
Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.
Assists at other sites as needed.