Seeking a Case Manager / Evidence Support Specialist
About The Position
We are seeking a detail-oriented, proactive full-time Case Manager / Evidence Support Specialist to join the legal operations team. The role manages evidence files, organizes medical records, drafts and dispatches legal demand packages, handles No-Fault denials, and serves as a point of contact for clients. The ideal candidate has strong organizational skills and attention to detail, and is proficient in legal case management software such as Filevine to maintain accurate case records. This is a remote role with a Monday-to-Friday schedule from 8:30 a.m. to 5:00 p.m. US Eastern Time, including a 30-minute unpaid break, for 37.5 hours per week. The posting describes the position as an independent contractor role and offers permanent work from home.
Requirements
- Proven experience in legal case management, personal injury support, or paralegal/legal assistant work.
- Familiarity with personal injury workflows, medical record organization, and insurance demand processes.
- Working knowledge of or hands-on experience with Filevine or similar legal case management software.
- Strong written and verbal English communication skills for drafting demand letters and conducting client follow-ups.
- High attention to detail, accurate data-entry skills, and excellent document organization skills.
- Self-motivation and reliability, with the ability to manage recurring task cadences in a remote environment.
Nice To Haves
- Prior experience handling No-Fault insurance claims and denials.
- Experience communicating directly with US insurance adjusters and medical providers.
Responsibilities
- Organize digital evidence folders, review and separate medical records as needed, and track property damage documentation.
- Draft comprehensive legal demand letters, send demands directly to insurance adjusters, and document incoming demand offers.
- Process and manage No-Fault denials and track related insurance correspondence.
- Maintain contact with clients every 90 days to obtain updates on work status, medical treatments, accident and injury status, photos and videos, and out-of-pocket expenses.
- Keep all fields, data boxes, and records in Filevine complete, updated, and accurate.
Benefits
- Health insurance coverage for eligible locations
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
