Case Manager Department Supervisor

Dungarvin•Mendota Heights, MN

About The Position

Are you a passionate leader who thrives on developing people, building high-quality programs, and making a meaningful difference in the lives of others? As a Case Management Department Supervisor, you'll play a key role in shaping and leading a team dedicated to delivering exceptional services and support. In this position, you'll oversee the growth, quality, and success of our case management program while coaching and developing talented case management professionals. You'll combine strategic leadership with hands-on support to ensure services are person-centered, effective, and compliant with state and federal requirements. This is more than a supervisory position. It's an opportunity to influence the future of case management services, develop talented professionals, strengthen community partnerships, and ensure individuals receive the support they need to live meaningful lives. If you're a leader who enjoys balancing strategy, quality, and team development with a mission-driven purpose, we'd love to hear from you.

Requirements

A Bachelor’s Degree in a human service-related field and two years of experience working with individuals with disabilities or aging
A minimum of three years of supervisory experience in case management services
Knowledge of the local community
Good oral and written communication skills
Knowledge in case management principles, procedures, and practices
Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure
Ability to negotiate and resolve conflict between dissenting parties
Ability to conduct detailed analytical evaluations and studies, and prepare related reports and recommendations
A valid driver’s license and proof of automobile insurance

Responsibilities

Lead, mentor, and develop a team of case managers, creating a positive and high-performing work environment.
Recruit, train, and retain top talent to ensure we have the resources needed to support current and future service demands.
Drive program development and continuous improvement initiatives that enhance service quality and outcomes.
Monitor performance, quality assurance standards, and compliance with regulatory and company requirements.
Partner closely with counties and community stakeholders to ensure contracted services meet all state and federal guidelines.
Oversee the delivery of comprehensive case management services, including assessment, planning, referral, coordination, monitoring, consultation, and advocacy.
Collaborate with organizational leadership on strategic planning, operational goals, budgeting, and service enhancements.
Build and maintain strong professional relationships with county partners, community agencies, and other key stakeholders.
Help promote and advance case management services through participation in committees, conferences, and industry organizations.
In partnership with the Director, develop, implement, and monitor policies, procedures, and best practices that support exceptional service delivery.

Benefits

Starting $73,500 annual salary plus benefit package
Innovative, collaborative environment with a flexible work/life balance schedule and paid time off
Medical, Vision and Dental Insurance for FT employees
Supplemental Insurance
Flex Spending and HSA Accounts for FT employees
Pet Insurance
Life Insurance for full-time employees
401 K plan with up to 3% employer match after one year of services
PAID TIME OFF (PTO) for eligible employees
PTO Donation
Growth and Development Opportunities
Employee Referral Program
Employee Assistance Program
National Brand Discounts
TapCheck – access up to 50% of your pay before payday
PAID training and orientation