Case Manager/Consultant Development Associate
About The Position
Arcadia is hiring a full-time Hybrid Consultant Development Associate for a structured, hands-on professional development program intended for early-career professionals. The rotational program provides exposure to case management, quality assurance, consultant support, business development, and sales, preparing associates for potential careers as consultants, corporate support professionals, or case management specialists. Associates work with experienced mentors, learn the company's industry, systems, processes, and service standards, and build skills to support organizational growth and client service. The role is hybrid during the development program and based in Austin, Texas upon program completion. The work week is 40 hours, with primary support during standard business hours and flexible scheduling based on business needs.
Requirements
- Bachelor's degree from an accredited college or university.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office applications.
- Ability to learn complex concepts and processes quickly.
- Demonstrated initiative, professionalism, and accountability.
Nice To Haves
- Internship or work experience in business, finance, communications, marketing, insurance, or related fields.
- Interest in consulting, sales, business development, operations, or financial services.
- Experience working in customer service or client-facing environments.
Responsibilities
- Support consultants and internal teams with case coordination and administration.
- Manage case documentation, workflow tracking, and internal communication.
- Develop expertise in company systems, processes, and service standards.
- Handle assigned cases under supervision while maintaining quality and compliance expectations.
- Review case files and documentation for accuracy and completeness.
- Identify discrepancies and recommend corrective actions.
- Assist in maintaining quality standards and operational procedures.
- Participate in quality audits and process improvement initiatives.
- Assist consultants with client service and relationship management activities.
- Participate in business development initiatives and marketing efforts.
- Attend industry conferences, networking events, and educational programs.
- Gain exposure to consultative sales techniques and territory development strategies.
- Rotate through multiple departments to gain broad organizational knowledge.
- Partner with operations, consultant teams, quality assurance, and corporate leadership.
- Contribute to special projects and process improvement efforts.
- Demonstrate adaptability and a commitment to continuous learning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
