Case Manager - Child and Adolescent Mental Health

Hampton-Newport News Community Services Board•Hampton, VA

3d•Onsite

About The Position

The Case Manager for Child & Adolescent mental health supports children, adolescents, and families by ensuring timely access to coordinated behavioral health services and resources. This role exists to promote stability, continuity of care, and measurable progress toward treatment goals. Your day follows a consistent Monday–Friday schedule (8:30 a.m.–5:00 p.m.) and balances direct client contact with coordination and documentation. You’ll connect with youth and caregivers to review progress, update plans as needs change, and confirm next steps with partner agencies and service providers. Throughout the day, you’ll prioritize communication—returning calls, arranging referrals, and ensuring information is shared appropriately. When a situation escalates, you’ll pivot quickly to provide timely support and help stabilize the immediate concern, then reset the plan so services remain on track.

Requirements

Bachelor’s degree in a human services field such as Social Work, Psychology, Sociology and Counseling
One (1) year of case management experience
Strong interpersonal skills, empathy, and ability to work effectively with diverse populations
Must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Responsibilities

Completing assessments
Developing individualized service and treatment plans
Coordinating with internal and community providers
Delivering supportive counseling
Responding to urgent situations when needed
Connecting with youth and caregivers to review progress
Updating plans as needs change
Confirming next steps with partner agencies and service providers
Returning calls
Arranging referrals
Ensuring information is shared appropriately
Providing timely support and helping stabilize immediate concerns when a situation escalates