Case Manager – Bilingual (English/Spanish)

Denver Regional Council of Governments•Denver, CO

1d•Hybrid

About The Position

The Denver Regional Council of Governments (DRCOG) is seeking a Case Manager – Bilingual (English/Spanish) to join their team. DRCOG serves as a visionary leader along Colorado’s front range, tackling significant issues like growth, development, transportation, and the needs of older adults. The organization thrives on long-standing partnerships and serves as a forum for innovative solutions. This role involves performing client interviews, intake, and assessments to determine service needs, acting as an agency representative with other service providers, making resource referrals, and providing client advocacy. The position also involves evaluating program eligibility, determining case safety and crisis intervention needs, developing and monitoring client service plans, and coordinating service information exchange with other agencies. The Case Manager will monitor client status, provide counseling and intervention support, conduct on-site visits, perform needs and risk assessments, and escalate cases to supervision as required. Additionally, the role includes preparing and maintaining case documentation, collecting and analyzing data for reports, and providing recommendations. Training and community education, researching community service needs, collaborating with stakeholders, and performing outreach are also key responsibilities. Some positions may be responsible for securing, monitoring, and reporting special program funding. The role also involves providing face-to-face information, consultation, and referral to clients regarding resources for older persons and their families, working with consumers to identify service gaps, and advocating for identified needs. This includes conducting individual needs assessments, working with older adults and their families to identify options, completing care plans, contacting agencies, and following up with clients. Enhancing and maintaining agency resource information, conducting visits with community resource organizations, and providing interpretation/translation services are also part of the role.

Requirements

Bilingual English/Spanish required.
Bachelor’s degree in gerontology, social work or related human services field and one to three years of related human services experience.
OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Age and disability related issues and concerns of adults, their families and caregivers.
Aging and disability area networks and resources.
Principles and applications of critical thinking and analysis.
Best practices, trends and emerging technologies.
Principles and practices of program administration and management.
Principles and methods of qualitative and quantitative research.
Modern budget practices.
Record management principles.
Applicable federal, state and local laws, codes, regulations (based on assignment).
Customer service principles.
Specialized equipment relevant to area of assignment.
Modern office technology.
Issues and concerns facing older persons and their families.
Aging network and community resources available in the region.
Immigration laws and citizenship process.
Researching industry trends, solutions and best practices.
Performing assessment of client situations to determine case management and/or emergency needs.
Conducting interviews to determine client or program service needs and/or intervention.
Gathering data, analyzing findings and applying logic and reason.
Interpreting, monitoring and reporting information and statistics.
Authoring original reports, documents and presentations.
Compiling and sorting data and articulating issues and recommendations.
Coordinating deadlines and prioritizing competing demands.
Maintaining program or case information.
Exercising confidentiality.
Collaborating and facilitating communication with program stakeholders.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Providing customer service.
Utilizing a communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Nice To Haves

Depending on assignment, some positions may require: Valid Colorado Driver’s License and access to an automobile or to substantively equivalent alternative transportation.

Responsibilities

Performs client interviews, intake and assessments to determine service needs and resource requirements.
Serves as an agency representative with other service providers to address service requirements, availability and needs assessment.
Makes resource referrals to both internal and external programs.
Provides client advocacy based on required situations.
Evaluates and documents program eligibility status.
Determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting.
Determines, develops, and communicates client service action/case plans.
Monitors and documents plan status and performs follow up on case services.
Evaluates plan outcomes.
Coordinates the exchange of service information and service care provision with other agencies.
Provides recommendations regarding course of action.
Assists in conflict or behavior management.
Assists in the resolution of disagreements among clients, families, systems and service providers.
Monitors client status.
Provides counseling and intervention support.
Conducts on-site client visits and perform comprehensive needs assessment.
Performs safety and risk assessments.
Determines crisis intervention needs.
Monitors services and makes plan adjustments as client needs change.
Escalates case management supervision as required.
Prepares, documents and maintains case and/or program information.
Collects, manages and analyzes data to produce reports documenting program measures and outcomes.
Provides recommendations.
Ensures the maintenance of timely program or case activity tracking, reporting and applicable billing.
Provides training and community education for groups and individuals.
Researches and identifies community service needs.
Collaborates with stakeholders and makes program, process and community service recommendations.
Prepares and disseminates information.
Performs outreach for care improvement.
May be responsible for securing, monitoring and reporting special program funding.
Provides face to face information, consultation and referral to clients regarding the resources and services available to older persons and their families.
Working with individual consumers to identify gaps in services, report findings, and advocate for identified needs.
Providing consultation and case coordination for older adults both in person (during a “home visit”) and over the phone.
Conducting individual needs assessments.
Working with older adults and their families to identify options to address problems.
Completing care plan detailing service needs.
Contacting selected agencies to set up service.
Following up with clients to ensure needs are met.
Enhancing and maintaining agency resource information of organizations that serve older adults.
Conducting face to face visits with community resource organizations to increase knowledge of services and allow for “warm transfers” of consumers during referral.
Providing interpretation/translation services.