Case Manager- APS

Jewish Association for Services for the Aged•New York, NY

10h•Hybrid

About The Position

Under the direction of a Master’s-level supervisor, you will provide critical crisis intervention, protective services, and social casework for older adults who are mentally or physically impaired, abused, or neglected. This role operates on both a voluntary and involuntary basis, requiring a high level of professional judgment and a commitment to elder justice. JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work. Meaningful Impact: Serve as a lifeline for the most vulnerable seniors in NYC, providing protection and stability in crisis situations. Collaborative Environment: Work closely with senior leadership and a rotating team of professional and supervisory staff. Professional Leadership: Opportunity to supervise community aides, interns, and volunteers while representing the agency at community conferences.

Requirements

Graduate of an accredited college or university with a BSW or BA/BS (Psychology or Gerontology preferred).
Computer literacy and the ability to maintain meticulous records.
Proficiency in English required.
Ability to travel to clients’ homes using mass transit and navigate physical barriers (stairs, etc.) in residences.
Ability to understand and appreciate the roles of race, religion, ethnicity, and sexual orientation in serving a diverse client base.

Nice To Haves

knowledge of Yiddish, Russian, Spanish, or Patois is helpful.

Responsibilities

Conduct preliminary screenings and triage for emergency interventions; provide immediate information and referral services to clients and families.
Perform in-home and in-office assessments of social and emotional needs using standardized instruments (e.g., PSA, EISEP-PATH).
Develop written case plans including individual/family counseling, benefit screening, and arrangement of services (Home Health Aides, Legal Aid, Housing, etc.).
Evaluate clients' capacity to manage their affairs; assist in securing financial management or guardianship to prevent elder abuse and financial exploitation.
Conduct ongoing in-home visits to monitor risk, evaluate functioning, and revise case plans in real-time.
Participate in a rotating on-call schedule (evenings/weekends/holidays). Respond to "cold weather days" and crisis situations requiring emergency medical or court-ordered actions.
Complete required case records, reports, and statistics within mandated timeframes utilizing specialized software.