APS MANAGER OF TRAINING
About The Position
Adult Protective Services is in search of an innovative, organized, strategic and solutions-focused leader to manage and oversee the training of new and existing APS team members. This individual will be critical to establishing and executing the growth and development of the APS training program, with huge potential to improve the onboarding and learning experience for new team members. You will also be part of the management group and lead problem-solving initiatives, present on the performance of your unit on a daily basis and represent APS in communication with internal and external partners. The ideal candidate will have a passion for training and continuous improvement, will be comfortable speaking out training successes, challenges and data in front of various stakeholder groups, and who brings a solution-focused mindset to all activities. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Requirements
- Applicable federal and state statutes, DES and Adult Protective Services policies and procedures, ADOA personnel rules and regulations
- Social work and casework practices and principles
- Local resources in the aging, mental health, and disabilities network
- Principles and practices of training
- Oral and written communication and active listening
- Analyzing and assessing statistical data and reports
- Establishing and maintaining effective working relationships with members of the community
- Program evaluation, policy development, and interpretation
- Oversee and consult on casework and investigative activities performed by staff
- Resolve conflicts
- Use computer software packages (e.g., Word, Excel, Access, Google Suite, etc.)
Nice To Haves
- Bachelor's degree in Social Work, Gerontology, Public Administration, Criminology, Criminal Justice or closely related field and two years' work experience in social services programs, human services field, field of aging, or law enforcement; OR 6 months experience as a Human Service Unit Supervisor in AZ State Gov’t.
- Supervisory experience.
Responsibilities
- Direct, instruct, counsel, and provide technical assistance to subordinate professional and support staff according to DES/APS policies; complete personnel actions pertaining to hiring, annual performance reviews and clearly document any deficiencies in performance.
- Monitor workloads, identify needs and available resources; identify problem areas and implement corrective action. When needed, arrange for and ensure staff receive additional training and support. Conduct quality assurance reviews and conduct local office visits.
- Complete monthly reports and provide feedback and input regarding policies and procedures; compile and track data for assigned units; implement strategies to ensure Department and District goals are met.
- Participate in management-level meetings to present performance and trends of the assigned area. Problem solve and execute solutions with urgency. Participate in cross-agency and multi-disciplinary teams to solve broader issues that affect vulnerable adults. In-state travel required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
