APS Analyst

Modern Woodmen of America•Rock Island, IL

1d•Onsite

About The Position

Modern Woodmen of America is looking for a detail-oriented and customer focused individual to obtain Attending Physician Statements (APS), which are medical records requested from a client’s physician, via phone, email, and fax with various medical facilities across the country for our Underwriting department. The successful candidate will be able to communicate effectively with different audiences using excellent communication and problem-solving skills.

Requirements

High School Diploma or better.
Computer and spreadsheet knowledge.
Excellent verbal and written communication and customer service skills.
Strong attention to detail and accuracy, with the ability to prioritize and coordinate multiple tasks.
Demonstrate problem solving and analytical skills.
Ability to work well with the pressure of deadlines and be a productive member of the team.
Ability to work independently and in a team environment.
Must be professional and discreet. Position includes access to confidential data.

Responsibilities

Order Attending Physician Statement (APS) by contacting the medical office or copy service from reports provided in real time.
Research online to find correct contact information for the provider.
Maintain a record of communications for each request.
Follow-up with the provider at designated intervals until the APS is received.
Notify the Underwriter of any obstructions or questions about the APS request.
Email any special authorizations to the Financial Representative of record.
Distribute the APS when received via internal workflow system.
Record payment information.
Reconcile payments periodically.

Benefits

Vacation
Sick leave
11 paid holidays
Company-paid retirement plan
Matching 401(k) Plan
Employee Impact Bonus
Medical, Dental, Prescription drug Insurance. We pay 100% of employee health insurance premium and 50% of employee dependents’ premiums.
Group Term Life Insurance
Long-term and short-term disability.
Voluntary benefits: Vision, Flexible Savings Accounts, Accident Insurance