Case Management Specialist (7481)

The Salvation Army•Laurel, MS

2d•Onsite

About The Position

This position is responsible for interviewing, accepting, and providing comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program. The specialist will understand the uniqueness of the client’s history to determine the most effective program plans, develop comprehensive program plans/goals, and evaluate client progress through mentoring and counseling sessions. The role also involves serving as an advocate for the client to acquire necessary services and maintaining awareness of contract requirements for program compliance.

Requirements

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three Years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Driver’s License

Responsibilities

Interviews applicants to determine eligibility for Salvation Army program enrollment based on established guidelines and requirements.
Conducts needs assessments, obtains pertinent information, and establishes program goals for eligible clients.
Refers applicants to other agencies if not appropriate for the program.
Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.
Explains goals to clients in an easily understood manner.
Consistently counsels clients on ways to modify or stop negative behaviors while in the program.
Outsources clients to additional counseling resources if needed.
Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
Plans, announces, and leads meetings with shelter residents as needed to correct procedural problems.
Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.