Part-time Case Management Specialist

LA FAMILIA • Hayward, CA

12d • Onsite

About The Position

The Case Management Specialist supports residents at Banyan House move toward self-sufficiency and secure a more permanent place to call home. The Case Management Specialist strives to provide a high level of customer service to our residents at all times and executes operational tasks while on site. The goal of the Case Management Specialist is to ensure the security and safety of the site and its residents, carry out program guidelines and schedules, handle crisis situations, and assist residents as needed. We are currently seeking candidates for the following shifts (Note: Schedule may vary based on program need): 4:30pm-9:00pm This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.

Requirements

• High School Diploma or equivalent Required
• Minimum 1 year of experience working with individuals and families in crisis, homelessness, substance use, and/or mental health issues.
• Proficient computer skills (Excel and MS Office)
• Clean DMV record, reliable transportation, valid and current insurance and Driver’s License required
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required.
• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily.
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

Nice To Haves

• Experience working in an outreach, shelter, drop-in, or residential setting preferred.
• Willingness to be flexible with work schedule (weekends may be required for special events/coverage support).
• Spanish Bilingual Preferred
• Experience in non-profit and community-based organizations preferred.
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Responsibilities

• Screen applicants via phone interviews; record documentation; refer to Program Manager as appropriate.
• Conduct intake interviews; complete intake/exit and HMIS documentation for program entry and exit.
• Research and provide referral sources for residents.
• Assist residents on accomplishing weekly Action Plan goals established with Program Manager; collect all documentation as needed; record daily plans and activities in case notes
• Respond to resident requests; provide guidance and direction to residents in support of their action plans
• Complete follow-up forms for former resident calls as received
• Maintain resource binder with up-to-date materials as received
• Maintain Master Log binder with updated forms
• Make copies of forms needed for day to day operations and case management
• Document case management services and complete service log
• Supervise Facility and Resident House Activities
• Enter data in appropriate logs and records (daily entries in logs and case files, waiting list, donations records, etc.)
• Handle crisis situations: illness, emergencies, etc.
• Monitor resident signing in and out of facility, and meal logs
• Receive, sort and store/dispense donated items; fill out donation paperwork
• Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms as scheduled
• Inspect and sign off on resident chores
• Carry out facility guidelines and schedule
• Accomplish all items on daily shift checklist
• Provide child care (usually with assistance from volunteers and Activity Leaders) when parents are in life skills classes
• Maintain kitchen area as specified on shift checklist
• May support with preparing breakfast/dinner for 20+ residents.
• Follow FESCO guidelines on cooking healthy meals.
• Check off meals in the roster and ensure that residents sign up for meals and saved plates.
• Responsible for entering data recorded on HMIS Intake and Exit Forms for all residents.
• Facilitate or lead life skills workshops for residents
• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate
• Other miscellaneous duties as appropriate
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.
• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.
• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

• Employee Assistance Plan to support you and your family’s well-being and finances
• Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• License and Certification renewals reimbursed.
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
• Structured mentorship and ongoing training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED