Case Management Resource Specialist

Mass General Brigham • Boston, MA

4d • $19 - $27 • Onsite

About The Position

The Case Management Resource Specialist supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care. This role is both patient-facing and administrative — you’ll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment. Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams. A Bachelor’s degree is strongly preferred.

Requirements

• High School Diploma or Equivalent required
• Healthcare related experience 1-3 years preferred
• Familiarity with medical terminology.
• Familiarity with community services/resources.
• Ability to maintain effective working relationships with patients/families.
• Knowledge of current community resources.
• Strong assessment and crisis intervention.
• Strong collaborative skills and a desire to work in a complex, fast-paced environment.
• Excellent interpersonal skills.
• Excellent collaboration, customer service and advocacy skills.
• Excellent written and verbal communication skills.
• Comfortable navigating multiple systems.
• Comfortable working in a fast-paced environment.
• Comfortable interacting with patients and care teams.

Nice To Haves

• Bachelor's Degree preferred
• A Bachelor’s degree is strongly preferred.

Responsibilities

• Assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups.
• Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings.
• Making referrals to and organizing and disseminating information about a range of other related social resources.
• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for all types of community resources.
• Collaborates with social work staff and personnel from community agencies to obtain needed information.
• Assists in planning/implementing in-service presentations by and about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about appropriate resources and how to access them.
• Supports RN Case Managers with hospital discharge planning.
• Rounding on units.
• Visiting patient rooms to provide Medicare documentation.
• Assisting with coordinating services like rehab, home care, and medical equipment.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED