Case Management Lead

KSA Integration • Warner Robins, GA

18h • Onsite

About The Position

KSA Integration is seeking a Case Management Lead to support the AFRC Aeromedical Case Management Support program at Robins AFB, Georgia. This role is crucial for processing aeromedical cases for nearly 70,000 Air Force Reservists, ensuring they remain ready to fly, deploy, and serve. The Case Management Lead will lead a six-person team, act as the primary point of contact for the government customer, and manage quality control, workload balancing, reporting, and scheduling, while also processing cases alongside the team. KSA Integration is a growing government contractor with a strong reputation for customer service and employee well-being, recognized by Inc. Best Workplaces, Best for Vets List, and the Department of Labor “Hire Vets” Platinum Medallion Award.

Requirements

• 5+ years of medical administrative or case management experience, including 2+ years as a lead or supervisor.
• Experience with DoD medical systems of record.
• High school diploma required.
• Advanced Microsoft Office skills.
• Strong written and oral communication.
• Must be able to obtain a favorable Tier 1 (NACI) background investigation; current or prior investigation is a plus.

Nice To Haves

• Associate’s degree or equivalent military medical-administration service preferred.
• USAF aeromedical, Physical Exams and Standards (PES), or flight-medicine administration background.
• AIMWTS or PEPP fluency.
• Prior Aerospace Medical Service experience.

Responsibilities

• Lead daily case processing operations across Air Force medical systems (AIMWTS, ECT, PEPP, MEDXS); process cases roughly 60% of your time.
• Run daily quality control: cross-system reconciliation, error correction within one duty day, and weekly case audits.
• Serve as the accountable interface with the Government; deliver the Monthly Status Report and meeting minutes on time, every time.
• Manage team schedules, absences, and cross-training; keep performance above contract thresholds through holidays, closures, and surge.

Benefits

• Full Health & Welfare benefit delivery per the Service Contract Act, provided in addition to the hourly wage rate
• 11 paid federal holidays
• 2 weeks paid vacation after 1 year
• Paid sick leave
• Mission-first veteran culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED