Case Management Coordinator

Brown Missionary Baptist Church•Southaven, MS

About The Position

The Case Management Coordinator oversees coordinated participant services for ACTS Career Center workforce development programs, from outreach and enrollment through training, employment placement, and post-placement follow-up. The position provides day-to-day leadership and work direction to Case Manager Specialists, monitors caseloads and service quality, reviews participant records, coordinates case reviews, and supports staff in addressing complex barriers. In partnership with the Program Manager, the Coordinator aligns individualized case management, recruitment, employer engagement, job placement, retention support, and program reporting. Assignments may include ION (Increasing Opportunities Now), a U.S. Department of Labor-funded program serving justice-involved youth and young adults ages 18–24. ION-specific eligibility, service, curriculum, and reporting requirements apply when assigned to that program. The role works across office, training, community, partner, and employer settings, with local travel between assigned sites and occasional evening or weekend activities potentially required. Grant-funded employment is contingent on the release, availability, and continuation of funding; responsibilities may change with program needs and funding requirements.

Requirements

Master's degree in Human Services, Social Work, Counseling, Public Administration, Criminal Justice, or a related field.
At least four years of relevant experience in case management, workforce development, reentry services, or related social services.
At least one year coordinating casework, leading service delivery, mentoring staff, or supervising a team.
Demonstrated experience serving individuals facing significant employment barriers.
For an ION assignment, experience serving justice-involved youth and young adults is required.
Strong skills in participant assessment, individualized service planning, community referrals, group facilitation, case documentation, and professional communication.
Ability to review files, interpret program procedures, monitor deadlines, identify performance gaps, and organize multiple priorities.
Proficiency with Google Workspace or comparable office software, spreadsheets, and participant databases such as Salesforce or other systems used by ACTS.
Sound judgment, discretion, respect for participant dignity, and ability to work effectively with people from varied backgrounds and with internal and external partners.
Ability to maintain professional boundaries, use approved safety and escalation procedures, and remain composed when working with participants experiencing difficult circumstances.

Nice To Haves

Experience with U.S. Department of Labor-funded or other grant-funded workforce programs, program monitoring, and performance reporting.
Formal staff supervision, quality assurance, case-management training, or program-improvement experience.
Training in trauma-informed practices, motivational interviewing, de-escalation, or approved employment-focused cognitive behavioral curricula.
Knowledge of Southaven and Memphis community resources, second-chance hiring, employer engagement, career assessments, and labor market information.

Responsibilities

Provide day-to-day supervision, coaching, and workload coordination for Case Manager Specialists; set expectations, work plans, communication routines, and performance goals aligned with program requirements and targets.
Conduct staff check-ins and team meetings; coordinate caseloads, participant assignments, employer accounts, recruitment, and follow-up; lead case conferences, track action items, and elevate concerns to the Program Manager.
Coordinate participant flow from referral and outreach through eligibility screening, enrollment, assessment, individualized planning, training, employment, and follow-up.
Ensure specialists complete comprehensive assessments and develop, implement, and update Individual Success Plans with participants; monitor caseloads, engagement, attendance, milestones, referrals, and progress toward goals.
Review case records, plans, notes, referrals, and supporting documents for completeness, quality, timeliness, and consistency; identify disengagement, lack of progress, or complex barriers and coordinate interventions.
Coordinate referrals and supportive services, review requests for eligibility and documentation, and route approvals within delegated authority and available resources.
Guide recruitment and outreach; coordinate with community organizations, justice-system partners, referral sources, schools, service providers, and other approved partners; monitor recruitment and enrollment results and adjust strategies with the Program Manager.
Coordinate intake and enrollment and ensure eligibility verification and supporting documentation are complete before approval under program procedures.
Guide employer outreach, relationship management, job development, and placement activities; identify suitable employers and opportunities and ensure employer contacts, openings, hiring requirements, interviews, referrals, offers, and placements are documented.
Build relationships with employers, workforce partners, training providers, and community organizations; coordinate hiring events, workplace tours, mock interviews, and employer feedback sessions.
Guide timely post-placement follow-up with participants and employers; ensure contacts, employment status, concerns, job changes, support needs, and attempts are recorded; coordinate retention interventions and monitor outcomes.
Coordinate job-readiness activities and approved employment-focused cognitive behavioral curricula when required; connect participants with suitable training, credentials, interviews, and employment opportunities.
Monitor attendance, missed appointments, service participation, and disengagement risks; support respectful, strengths-based, and trauma-informed re-engagement.
Maintain accurate participant information in approved databases and shared systems; reconcile records and reports, track deficiencies, verify corrective actions, and prepare case-management and performance updates for the Program Manager.
Support monitoring visits and file reviews; follow award conditions, confidentiality requirements, and ACTS procedures; report service complaints, safety concerns, and confidentiality incidents through established channels.
Maintain relationships with ACTS staff, referral sources, justice-system partners, employers, service providers, and community agencies; represent ACTS or ION at assigned meetings and activities.
Identify supportive-service gaps, recommend resources and partnership opportunities, and contribute to continuous improvement of participant services and program practices.
Perform other related duties as assigned by the Program Manager.