Case Management Coordinator

Brown Missionary Baptist Church•Southaven, MS

About The Position

The Case Management Coordinator oversees coordinated participant services for assigned ACTS Career Center workforce development programs, from outreach and enrollment through training, employment placement, and post-placement follow-up. The role provides day-to-day leadership and work direction to Case Manager Specialists, monitors caseloads and service quality, reviews participant records, coordinates case reviews, and supports staff in addressing complex barriers. In partnership with the Program Manager, the Coordinator aligns individualized case management, recruitment, employer engagement, job placement, retention support, and accurate program reporting. Assignments may include ION (Increasing Opportunities Now), a U.S. Department of Labor-funded program serving justice-involved youth and young adults ages 18–24. ION-specific eligibility, service, curriculum, and reporting requirements apply when assigned to that program. The position may maintain a limited direct caseload or provide coverage when assigned by the Program Manager. Formal hiring, disciplinary, or other personnel authority is exercised only when specifically delegated by ACTS leadership. The work takes place in office, training, community, partner, and employer settings. Local travel between assigned sites and occasional evening or weekend activities may be required. The role is grant-contingent when funded in whole or in part by a grant, and responsibilities or assignments may change with program needs and funding requirements. Essential functions may be performed with reasonable accommodation.

Requirements

Master’s degree in Human Services, Social Work, Counseling, Public Administration, Criminal Justice, or a related field.
At least four years of relevant experience in case management, workforce development, reentry services, or related social services.
At least one year coordinating casework, leading service delivery, mentoring staff, or supervising a team.
Demonstrated experience serving individuals facing significant employment barriers.
For an ION assignment, experience serving justice-involved youth and young adults is required.
Strong skills in participant assessment, individualized service planning, community referrals, group facilitation, case documentation, and professional communication.
Ability to review files, interpret program procedures, monitor deadlines, identify performance gaps, and organize multiple priorities.
Proficiency with Google Workspace or comparable office software, spreadsheets, and participant databases such as Salesforce or other systems used by ACTS.
Sound judgment, discretion, respect for participant dignity, and ability to work effectively with people from varied backgrounds and with internal and external partners.
Maintain professional boundaries, use approved safety and escalation procedures, and remain composed when working with participants experiencing difficult circumstances.

Nice To Haves

Experience with U.S. Department of Labor-funded or other grant-funded workforce programs, program monitoring, and performance reporting.
Formal staff supervision, quality assurance, case-management training, or program-improvement experience.
Training in trauma-informed practices, motivational interviewing, de-escalation, or approved employment-focused cognitive behavioral curricula.
Knowledge of Southaven and Memphis community resources, second-chance hiring, employer engagement, career assessments, and labor market information.

Responsibilities

Provide day-to-day supervision, coaching, and workload coordination for Case Manager Specialists; set role expectations, work plans, communication routines, and performance goals aligned with program requirements and approved targets.
Hold individual check-ins and team meetings to review participant progress, referrals, recruitment, employer activity, placements, and retention follow-up; coordinate caseloads, assignments, employer accounts, and follow-up responsibilities.
Lead case conferences, assign and monitor action items, elevate staffing, performance, or service-delivery concerns to the Program Manager, identify staff training needs, and promote consistent use of ACTS procedures, participant-centered practices, documentation standards, and approved data systems.
Coordinate participant flow from referral, outreach, recruitment, and eligibility screening through enrollment, assessment, individualized planning, training, employment, and follow-up.
Ensure Case Manager Specialists complete comprehensive assessments and develop, implement, and update Individual Success Plans (ISPs) with participants, including career goals, barriers, service needs, measurable milestones, and assigned actions.
Monitor caseloads, engagement, attendance, milestone completion, referrals, and progress toward education, training, employment, and career goals.
Review case files, ISPs, case notes, referrals, service plans, and supporting documents for completeness, quality, timeliness, and consistency; identify participants needing intervention and coordinate plans with staff and partners.
Coordinate referrals and supportive services related to transportation, education, identification, housing, childcare, legal resources, and other employment-related needs; document follow-up and unresolved barriers.
Review supportive-service requests for eligibility and documentation, and route approvals within delegated authority and available program resources.
Guide outreach and recruitment activities; coordinate strategies with community organizations, justice-system partners, referral sources, schools, service providers, and other approved partners.
Monitor recruitment inquiries, referrals, outreach contacts, information sessions, applications, eligibility determinations, enrollment conversion, and reasons prospective participants do not enroll; adjust strategies in consultation with the Program Manager when goals are not met.
Coordinate intake and enrollment and ensure required eligibility verification and supporting documentation are complete before approval under program procedures.
Guide and support employer outreach, relationship management, job development, and placement activities; identify opportunities aligned with participants’ skills, interests, readiness, training, and career goals.
Document employer contacts, job openings, hiring requirements, voluntarily and appropriately provided background-screening criteria, interviews, referrals, offers, and placements.
Build relationships with employers, workforce partners, training providers, and community organizations; coordinate hiring events, workplace tours, mock interviews, and employer feedback sessions.
Review job matches and placement progress with staff and help address barriers to attending interviews, accepting offers, or starting work.
Guide timely post-placement follow-up with participants and employers during the required follow-up period; ensure retention contacts, employment status, concerns, job changes, advancement interests, support needs, and attempts are documented in required systems.
Coordinate responses to early employment challenges and ensure timely intervention plans when participants are at risk of losing employment or stop responding to follow-up efforts.
Ensure participants can access coaching on workplace communication, professionalism, attendance, conflict resolution, and career advancement; monitor retention outcomes and recommend improvements based on patterns in job separation or early turnover.
Ensure employer follow-up respects participant consent, privacy, confidentiality, and approved information-sharing practices.
Coordinate job-readiness activities, including resumes, interviews, workplace expectations, communication, goal setting, and career planning; deliver training when assigned and qualified.
Coordinate approved employment-focused cognitive behavioral curriculum when required; ensure facilitators are appropriately trained and refer clinical needs to qualified providers.
Coordinate with staff, training providers, and employers to connect participants with suitable training, credentials, interviews, and employment opportunities.
Monitor attendance, missed appointments, service participation, and disengagement risks; guide timely, respectful re-engagement using strengths-based and trauma-informed practices.
Maintain participant information in approved databases and shared systems; review records and outcome evidence, reconcile records and reports, track deficiencies, and verify corrective actions.
Prepare case-management updates and performance information for the Program Manager; monitor enrollment, training completion, placement, retention, and other measures required by assigned programs.
Support monitoring visits and file reviews; follow applicable award conditions, confidentiality requirements, and ACTS procedures; promptly report service complaints, safety concerns, and confidentiality incidents through established channels.
Maintain working relationships with ACTS staff, referral sources, justice-system partners, employers, service providers, and community agencies; represent ACTS or ION at meetings and activities as assigned.
Identify supportive-service gaps and recommend resources, referral pathways, and partnership opportunities; contribute to continuous improvement of participant flow, staff coordination, recruitment, job development, placement, and retention practices.
Perform other related duties as assigned by the Program Manager.