Administrative Officer 2

UCSF•San Francisco, CA

9d•$31 - $58

About The Position

Under the general supervision of the Assistant Director for Pediatric Case Management, the Case Management (CM) Pediatric Resource Coordinator role performs diversified non-licensed functions to support the administrative activities of the Case Management departments. The CM Pediatric Resource Coordinator will assist with discharge plans that include but are not limited to copying charts, coordinating referrals for post-acute care resources, following-up on post-acute care resource referrals, faxing/phoning facilities/agencies, coordinating transportation and obtaining authorizations for services. The CM Pediatric Resource Coordinator will also collaborate with all members of the care team and document their activities within the patient record for review. The CM Pediatric Resource coordinator will also assist with patient throughput, including (but not limited to): obtaining outside medical records, mid-stay resource check-in with family, the discharge checklist (both patient and provider facing), the discharge milestones, assisting families with identifying a Primary Care doctor or clinic that is covered by their insurance, coordinating PCP calls, coordinating translation of discharge materials (AVS), and making follow-up discharge appointments. When applicable, the CM Pediatric Resource Coordinator will also manage compliance with the Medicare Important Message hospital requirements and provide patients/family information and/or services to support discharge needs. This position will interface directly and/or telephonically with patients/patient’s families while providing exceptional customer service. Additionally, the CM Pediatric Resource coordinator will maintain flexibility in daily assignments that may change at any time based on the department’s administrative needs and staffing, this may include (but not limited to): scheduling meetings, timecard processing, and submitting initial and concurrent review to insurances.

Requirements

Perform diversified non-licensed functions to support administrative activities of Case Management departments.
Rotate weekend and holiday coverage.

Responsibilities

Assist with discharge plans, including copying charts, coordinating referrals for post-acute care resources, following up on referrals, faxing/phoning facilities/agencies, coordinating transportation, and obtaining authorizations for services.
Collaborate with all members of the care team and document activities in the patient record.
Assist with patient throughput, including obtaining outside medical records, mid-stay resource check-ins, managing discharge checklists and milestones, assisting families with identifying PCPs, coordinating PCP calls, translating discharge materials, and making follow-up appointments.
Manage compliance with Medicare Important Message hospital requirements and provide patients/families with information and services to support discharge needs.
Interface directly and/or telephonically with patients/families, providing exceptional customer service.
Maintain flexibility in daily assignments based on department needs, which may include scheduling meetings, processing timecards, and submitting initial and concurrent reviews to insurances.
Rotate weekend and holiday coverage to meet department needs.