Case Management Assistant - FT - Days - MRHS

Memorial Healthcare

1d

About The Position

The Assistant - Case Management provides support to the case management leadership team in utilization review, discharge planning, and related tasks. The role supports efficient workflows and the delivery of high-quality care by facilitating case management operations.

The position requires prioritizing multiple tasks and deadlines, using critical thinking and problem-solving to address assigned workflow challenges, and handling sensitive patient information professionally in accordance with HIPAA and other legal standards. The assistant collaborates with stakeholders, adapts to changing priorities in a fast-paced healthcare environment, and pays close attention to detail and accuracy in documentation and process support.

Requirements

• High school diploma or equivalent required.
• Able to prioritize and manage multiple tasks and deadlines effectively.
• Critical-thinking and problem-solving skills to address challenges involving utilization review, discharge planning, and workflow processes.
• Ability to handle sensitive and confidential patient information professionally and adhere to HIPAA and other legal standards.
• Strong interpersonal and communication skills for collaboration and resolving coordination issues.
• Ability to adapt to changing priorities and work effectively under pressure in a fast-paced healthcare environment.
• Attention to detail and accuracy in identifying discrepancies, completing documentation, and supporting the case management team.

Nice To Haves

• One year of clerical experience with a large department or multiple departments in healthcare is preferred.

Responsibilities

• Communicate effectively with internal teams and external stakeholders to address case management needs.
• Follow up on pending tasks, including updating faxes, obtaining required documentation, and ensuring compliance with policies and procedures.
• Support the preparation and maintenance of reports, data, and metrics related to case management activities.
• Assist case management leadership with day-to-day administrative tasks supporting utilization review and/or discharge planning.
• Help identify and resolve gaps in processes or documentation to improve efficiency and effectiveness.
• Monitor and track case status as instructed, ensuring timely updates in case management processes.
• Provide general support for utilization review and/or discharge planning, including coordination with external providers and resources as needed.
• Collaborate with case managers, healthcare providers, and other team members to facilitate smooth transitions of care.
• Perform other duties as assigned to support the goals and objectives of the case management department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED