About The Position

Coordinates daily staff activities and workflow for clerical and/or administrative staff in an assigned function or area. Assesses service quality and facilitates staff development, ensuring staff compliance with departmental and organizational policies, procedures, and protocols. Coordinates daily staffing assignments and levels, prioritizes tasks and projects, and assists with recruiting, performance evaluations, and disciplinary actions. Provides staff direction, orientation, training, coaching, and mentoring, and may perform staff responsibilities as needed to meet service levels. Assists with medical staff applications and reappointments and maintains Medical Staff Credentialing files. Works with multidisciplinary teams on problem resolution, cost containment, and new processes, and leads the handling and resolution of complex issues and complaints. The role requires critical thinking, effective communication, decisive judgment, the ability to work with minimal supervision, and the ability to multitask and take appropriate action in a stressful environment. Functional knowledge of MS Office products is required. One year of supervisory experience in a hospital or related setting is required. The position is located in Hollywood, Florida, and is a full-time day-shift role.

Requirements

  • High school diploma or equivalent.
  • One year of supervisory experience in a hospital or related setting.
  • Critical thinking skills, effective communication skills, decisive judgment, and ability to work with minimal supervision.
  • Ability to multitask, work in a stressful environment, and take appropriate action.
  • Functional knowledge of MS Office products.

Responsibilities

  • Assess the quality of services delivered and facilitate staff development initiatives.
  • Ensure staff compliance with departmental and organizational policies, procedures, and protocols.
  • Coordinate and supervise daily staffing assignments and staffing levels for clerical and administrative staff.
  • Prioritize multiple tasks and projects to ensure timely completion.
  • Assist with recruiting, performance evaluations, and disciplinary actions for clerical and/or administrative staff.
  • Provide direction, orientation, training, coaching, and mentoring to staff.
  • Perform staff responsibilities as needed to fulfill required service levels.
  • Assist with processing medical staff applications and reappointments, and maintain Medical Staff Credentialing files.
  • Collaborate with multidisciplinary teams to identify and resolve problems, address cost-containment issues, and implement new processes.
  • Lead the handling and resolution of complex issues and complaints.
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