Case Management Assistant

UNC Health • Kinston, NC

3d • Onsite

About The Position

The Case Management Assistant works under the direction of the Director of Case Management and assists with administering Case Management functions, including organizing workflow, communications, tracking critical information, and connecting with community resources. The position supports the Case Management department in optimizing the Care Management process and improving Case Manager efficiency and effectiveness.

The role serves patients and families, hospital staff, medical staff, community agencies, and insurance companies. Interactions should project a positive image of the department and hospital, and all customer contacts should be friendly, helpful, and courteous.

Requirements

• High school diploma or equivalent required.
• Ability to work effectively under pressure amid changing priorities, interruptions, varying census, payer demands, and discharge-planning demands.
• Excellent interpersonal communication skills, including conflict resolution, problem solving, and negotiation.
• Strong organizational and time-management skills.
• Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients, and families.
• Ability to work collaboratively across social, economic, and cultural backgrounds.
• Proficiency in required competencies upon completion of orientation and maintenance of annual departmental competency requirements.
• Office skills, including use of a PC, fax machine, copy machine, printer, and multi-line phones.
• Microsoft Office knowledge and competencies.

Nice To Haves

• 2–3 years of secretarial or administrative assistant experience preferred.
• Prior experience in a hospital or related setting preferred.
• Advanced education beyond high school in a business- or healthcare-related field preferred.
• Medical terminology coursework or experience preferred.

Responsibilities

• Assist with administration of Case Management functions.
• Organize workflow and communications.
• Track critical information and connect with community resources.
• Support the department in optimizing the Care Management process and Case Manager efficiency and effectiveness.
• Interact with patients and families, hospital staff, medical staff, community agencies, and insurance companies in a friendly, helpful, courteous manner that projects a positive image of the department and hospital.
• Communicate with third-party payers to obtain authorization for appropriate treatment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED