Case Management Assistant

Encompass Health • Dayton, OH

12d

About The Position

The Case Management Assistant supports the Case Management department by streamlining workflow, facilitating communications, and helping improve operational efficiency. The role involves coordinating meetings and communications, maintaining Case Management documentation, supporting discharge activities, collecting quality and clinical outcome data, and assisting with regulatory survey preparedness. The position also engages with local community resources to support patients and their families.

Requirements

• High school diploma or equivalent preferred.
• Proficiency in Microsoft Office products.
• Strong typing skills with speed and accuracy.
• Good visual acuity and communication skills.
• Flexibility to work weekdays or weekends, evenings, or night shifts if necessary.
• Availability during religious or legal holidays as scheduled.

Nice To Haves

• Knowledge of medical terminology.
• Experience with insurance/payor systems.

Responsibilities

• Coordinate and facilitate Team Conference meetings.
• Gather, take action on, and maintain Case Management documentation, including referrals, admissions, orders, and schedules.
• Coordinate communication of daily Case Management Assignment updates.
• Complete pre- and post-discharge activities to ensure patients, families, and clinicians are aware and prepared.
• Gather Quality Improvement and department Performance Improvement data.
• Assist with collecting Key Care Indicators and clinical outcomes data.
• Assist with regulatory and Joint Commission survey preparedness activities.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuous education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED