Case Management Assistant - Part Time

Frederick Health•Frederick, MD

1d•$18 - $26

About The Position

The Care Management Assistant (CMA) is an essential member of the Integrated Care Management team. The CMA works directly with patients, conducting outreach and assessments during transitions in care and helping close care gaps related to quality measures. The role also responds to and completes clinical and administrative tasks under the guidance of care management staff, collaborating with Frederick Health departments and community partners. The position supports Frederick Health’s mission, vision, core values, and customer service philosophy, and follows its Compliance Program, regulatory requirements, and Standards of Behavior. The role includes patient contact across several age groups and may involve exposure to blood or body fluids. It is classified as sedentary-to-light work, mostly performed sitting, with some walking or standing and infrequent lifting of up to 15 pounds.

Requirements

Knowledge of medical terminology.
Ability to provide education within the CMA role on routine health screenings and during care transitions.
Current computer skills, including Microsoft Word, Excel, Outlook, and Teams.
Effective interpersonal and communication skills.
Excellent time-management skills.
Professional personality.
Ability to collaborate with a multidisciplinary care team.
Reliability and ability to prioritize competing tasks.
Current CPR certification.
Ability to provide appropriate care and contact for neonates, infants, children, adults, and geriatric patients; when applicable, understand lifespan growth and development and assess and interpret age-specific patient needs.

Nice To Haves

Associate of Arts degree with 3–5 years of clinical work experience in a healthcare setting preferred.
Certified Medical Assistant or Certified Nursing Assistant certification preferred.

Responsibilities

Outreach to attributed patients, generate orders and referrals, obtain medical records, and schedule appointments to close identified quality-measure gaps.
Educate patients about the importance of health maintenance and routine testing.
Use multiple software systems to identify target patients and complete required documentation.
Contact patients during care transitions to assess their understanding of discharge instructions, provide appropriate education, arrange follow-up appointments, and identify barriers that may contribute to poor health outcomes or readmission.
Collaborate with primary care teams, Frederick Health departments, community partners, and care managers.
Assess and identify social determinants of health barriers and provide information and referrals to appropriate community resources.
Build trust with patients to facilitate engagement with care management.
Respond to and complete clinical and administrative tasks.
Schedule appointments in the electronic health record.
Answer calls and respond promptly to messages and tasks from patients and the care team.
Participate in staff meetings and in-services.
Perform other duties as assigned.