Case Management and Community Outreach Coordinator
YWCA York•York Township, PA
•Onsite
About The Position
The Case Management and Community Outreach Coordinator provides leadership, oversight, and operational support to Case Managers and Community Outreach Workers serving survivors of domestic violence, sexual assault, human trafficking, and related crimes. This role ensures the delivery of high-quality, trauma-informed, and survivor-centered services while promoting client safety, staff support, and program compliance.
Requirements
- Bachelor’s degree or equivalent experience in human services, social work, criminal justice, or a related field required
- Three (3) to five (5) years of experience in victim services required
- Demonstrated knowledge of trauma-informed care, crisis intervention, and survivor-centered advocacy
- Strong leadership, coaching, and team facilitation skills
- Ability to make sound judgments in high-pressure or crisis situations
- Knowledge of grant-funded program compliance and reporting requirements
- Excellent communication, organizational, and problem-solving skills
- Ability to maintain confidentiality and professional boundaries
Nice To Haves
- Prior supervisory or leadership experience preferred
Responsibilities
- Provide direct supervision, guidance, and support to Case Managers and Community Outreach Workers
- Monitor staff caseloads to ensure appropriate workload distribution and service quality
- Conduct regular case reviews, individual supervision, and team meetings
- Provide consultation and guidance on high-risk, complex, or crisis cases
- Support staff development, performance improvement, and employee wellness initiatives
- Ensure program operations comply with applicable funding and regulatory requirements, including VOCA, FVPSA, and HUD
- Oversee accurate data entry, documentation, and reporting across service delivery platforms
- Monitor program outcomes and assist with quality assurance efforts
- Develop and maintain strong partnerships with community agencies and stakeholders
- Represent the organization in collaborative meetings and community initiatives
- Support coordinated responses to victim services across systems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
