Community Outreach Coordinator

RAINBOW HOUSING ASSISTANCE CORPORATION•Glendale, AZ

About The Position

A team liaison between Rainbow and its current and future customers. Responsible for sharing Rainbow's FREE programs and services, supporting the needs, goals, and aspirations of low-income individuals, families, seniors, Veterans, and people with disabilities to socially and economically advance. Accepts ownership to effectively provide exemplary customer service around customer solutions and inquiries, keeping client satisfaction at the core of every decision and behavior. Organize and coordinate resource and social events to be delivered and managed where services are provided.

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication and active-listening skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
Proficiency in utilizing the Microsoft Office suite of programs
Excellent communication and interpersonal skills
Demonstrated ability to build relationships with all levels of volunteers, residents, coworkers, and supervisors
Ability to effectively organize time, work independently, handle confidential material, and work well under pressure
Computer proficiency in database management
Highly organized, detail-oriented, and accurate and takes initiative
Capable of managing multiple projects in a fast-paced environment
Ability to work independently with minimal direct supervision and prioritize tasks
Team player attitude managing all aspects of the job
Three to five years experience in social services or related fields, designing and delivering community-based programs and services, preferably in a nonprofit setting.

Responsibilities

Manage large amounts of outbound and inbound calls promptly
Identify customers’ needs, clarify information, research every issue, and provide resources/solutions and/or alternatives
Seize opportunities to describe programs and services offered
Build sustainable relationships and engage customers by walking the extra mile
E-mail resident opportunity reviews and pertinent information to the responsible Resident Services Coordinator for follow-up
Compile and maintain data for accurate monthly and bi-monthly reporting
Attend educational seminars to improve knowledge and performance level when made available
Meet personal and team qualitative and quantitative targets
Knowledge of programs and services for day-to-day program delivery, including providing information and referral to individuals impacted by income barriers in society.
Communicate regularly with Leadership, the Director of Education, and Workforce Development.
Ensures referral lists are up-to-date and accessible.
Facilitates the distribution of educational materials internally.
Identifies program efficiencies and opportunities to better reach underserved communities through provider and community outreach and ongoing program improvements.
Cultivates relationships with key partners and supporting organizations.