Case Filing Specialist, NYSI

American Arbitration Association•New York, NY

7d•$52,600 - $65,700

About The Position

The Case Filing Specialist performs data entry and provides administrative support for intake of new no-fault arbitration case filings. The role reviews filings for compliance with requirements and accurately enters, scans, and uploads information and documents into an online case management system. It also handles correspondence and inquiries, maintains confidentiality and neutrality, and helps manage issues efficiently, escalating complex or unresolved matters to the appropriate supervisor. The position requires basic knowledge of the arbitration sections of New York State Regulations 68 and 35D, relevant insurance forms and documents, and NYSI Division procedures. The Specialist builds professional relationships with users, stakeholders, and colleagues, suggests ways to improve operational efficiency, maintains reliable attendance, and attends on-site, in-person meetings and training sessions.

Requirements

Associate's degree in business or a related discipline, or an equivalent mix of education and experience.
0–2 years of relevant experience, such as customer service, medical/liability insurance, case administration, or a legal environment.
Strong attention to detail and accuracy in data entry, document review, and record-keeping.
Excellent organizational and time-management skills to handle multiple tasks and meet deadlines.
Proficiency in Microsoft Office Suite and web-based case management systems.
Strong written and verbal communication skills for interacting with clients, attorneys, arbitrators, mediators, and colleagues.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Responsibilities

Review case filings for compliance with filing requirements.
Accurately enter information and scan and upload documents into the online case management system.
Maintain confidentiality of case information and records and follow the AAA's information security and data privacy policies, procedures, and practices.
Receive and respond to correspondence in accordance with established policies and procedures.
Address basic inquiries from parties and direct complex inquiries to the appropriate departments.
Apply basic knowledge of arbitration sections of NYS Regulations 68 and 35D, relevant insurance forms and documents, and NYSI Division procedures.
Establish professional rapport with users, stakeholders, and internal associates while maintaining neutrality.
Respond to inquiries in a timely manner and anticipate, troubleshoot, and resolve problems to support efficient case management.
Escalate unresolved and complex issues to the appropriate supervisor.
Suggest ways to ensure operational efficiency.
Maintain regular, reliable, and predictable job attendance.
Attend on-site, in-person meetings and training sessions.