Case Coordinator - Psychiatric Services

Open Door Health Services•Muncie, IN

2d•Onsite

About The Position

Open Door Health Services is seeking a full-time Case Coordinator at our main location in Muncie, Indiana. As a Case Coordinator, you will uphold our Mission, Vision, and Values. In this position, you will be responsible for supporting the safe, efficient delivery of Psychiatric services, including Spravato (esketamine) therapy, by managing prior authorizations, scheduling treatment visits, coordinating referrals, and handling administrative and clinical communications across the care team. You will also track all referrals and prior authorizations to completion and work closely with all staff members to ensure that patients have timely access to treatment while maintaining regulatory, payer, and facility compliance. This position will work as a Medical Assistant approximately 25% of the day supporting a variety of clinical tasks. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

Requirements

Medical assistant certification or at least one year work experience in healthcare, preferred
Associate's degree or medical/administrative certification, preferred
Experience with EHRs, payer portals, and authorization software preferred.
High School diploma or GED equivalence.
CMA, RMA or CCMA Certification is preferred at hired, required to be maintained through ODHS post hire.
No clinical experience necessary if certified.
Must have at least 1 year work experience in health care in clinic/office if not certified.

Nice To Haves

Associate's degree or medical/administrative certification
Experience with EHRs, payer portals, and authorization software

Responsibilities

Follows up with the patient and completes the appropriate paperwork/data entry.
Assist patients with financial counseling, manufacturer copay assistance programs, and community resources, as needed.
Coordinate appointments for psychiatry, behavioral health counseling, lab testing, and other, as needed.
Clearly communicate arrival times, transportation, duration, pre-treatment requirements, and post treatment safety precautions as directed by the provider.
Prepare, submit, and follow-up on insurance Prior Authorization and medication benefits needed for approval for referrals at the request of a clinic provider.
Track authorization timelines and appeals; communicate denials and next steps to clinicians and patients.
Knowledge of medical practice and care to assist patients care.
Prepares patient for the provider by obtaining vital signs, chief complaint, as well as other data and briefs provider prior to entering the exam room.
Administers prescribed medications, immunizations and treatments as ordered.