Case Coordinator

Lifemark Health Group•North York, ON

7d•CA$41,000 - CA$45,000•Onsite

About The Position

Over the past 30 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our brand represents the integration of many premier companies within the industry: Centric Health Medical Assessments, Lifemark Assessments, Work Able, Health Impact, IGMS, RJL Assessments and Viewpoint Medical Assessment Services. With over 300 locations across the country, we are Canada’s largest provider of independent assessment services.

Requirements

Require familiarity of the Statutory Accident Benefit Schedule (SABS).
Clinical background (preferably a registered health professional)
Strong customer service orientation
Strong attention to detail and firm grasp of systems
Mature and strong work ethic
Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
Competent verbal and written communication skills in English
Proven organizational and multi-tasking skills

Nice To Haves

French-English bilingualism is a significant asset

Responsibilities

Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
Screening for conflict of interest and advising the appropriate parties when this arises
Scheduling the service(s) with our roster of medical and paramedical assessors
Booking secondary service providers when necessary (e.g. transportation, interpretation).
Creating notifications consistent with our Service Level Agreements (SLAs)
Producing the relevant directives for the assessor(s)
Meeting deadlines
Data entry and data accuracy
Customer service
Other duties as assigned.

Benefits

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence