Case Coordinator - Police Review Commission

Government of Alberta•Edmonton, AB

8d•Onsite

About The Position

The Ministry of Public Safety and Emergency Services is committed to protecting Albertans and keeping our communities safe. The Police Review Commission (PRC) is responsible for overseeing the police complaints process for all police services in Alberta and will have approximately 150 staff. The PRC will be at the forefront of leading and supporting police services through a significant change in process and philosophy. As a Case Coordinator with the Police Review Commission (PRC), you will play a central role in Alberta’s new police oversight system by managing the intake and review of public complaints, concerns, and compliments. Reporting to the Case Coordinator, Team Lead, you will ensure public contacts are accurately documented, summarized, and processed in line with legislative requirements, timelines, and best practices. This role is an opportunity to directly contribute to a fair, transparent, and trusted police oversight system that strengthens public confidence in policing across Alberta.

Requirements

University graduation in Sociology, Criminology or related field.
1 year of education for 1 year of experience; or 1 year of experience for 1 year of education
Ability to analyze complaints, determine jurisdiction, and identify issues or gaps in information.
Familiarity with records management and disclosure requirements under POPA and other legislation.
Proficiency in Microsoft Office (Word, Outlook, Excel) and ability to learn new systems (e.g., PRC case management system).
Knowledge of conflict resolution strategies and de-escalation practices.
Must be able to pass and maintain a fingerprint based criminal record check.

Nice To Haves

Experience in case management, preferably in a legal, regulatory, or oversight setting.
Experience interpreting and applying policies, legislation, or procedures.
Experience drafting decision letters, disposition letters, or other formal correspondence.
Experience using trauma-informed and culturally responsive approaches in service delivery.
Excellent attention to detail and written communication skills.
Experience collaborating with internal and external stakeholders in sensitive or high-volume environments.
Knowledge of the Police Act, Police Service Regulation, and related policies and procedures.

Responsibilities

Receive, review, and verify complaints to confirm jurisdiction and ensure completeness.
Summarize allegations, track timelines, monitor case progress, and draft decision and disposition letters.
Prepare reports on case trends and outcomes.
Conduct peer audits and case reviews to identify gaps, errors, or inconsistencies.
Document updates in the case management system and escalate systemic issues or delays to the team lead.
Communicate clearly and respectfully with complainants, police services, and other stakeholders.
Apply trauma-informed, culturally responsive, and de-escalation techniques to support complainants through the process.
Draft transparent, professional correspondence that reinforces fairness and public confidence.
Exercise sound judgment, uphold confidentiality, and integrate equity, diversity, and inclusion principles into daily practice.
Act for the team lead when required and contribute to a positive, collaborative team culture.