Refugee Resettlement | Case Aide

CATHOLIC CHARITIES OF THE ARCHDIOCESE•Houston, TX

5d•Hybrid

About The Position

Catholic Charities is seeking a Case Aide to support the Refugee Resettlement program. This role involves assisting government-approved refugees in becoming self-sufficient through various services. The Case Aide will work closely with Case Managers and other staff to ensure successful integration and self-sufficiency of refugees in the local community. The position requires a combination of administrative tasks, client support, and cultural sensitivity, with a need for a flexible, organized, and efficient work schedule to deliver quality services.

Requirements

High school diploma or GED
One (1) year experience in an administrative setting
Valid Texas Driver’s License
Flexibility in work hours may be required to accommodate clients' schedules.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal skills.
Ability to work effectively in a diverse and multicultural environment.
Understanding of the challenges faced by refugees and a commitment to supporting their successful resettlement.
Basic computer skills (word processing, spreadsheet, and database software).

Responsibilities

Assist clients with basic needs such as transportation, orientation, and accessing community resources.
Serve as a liaison between clients and Case Managers, conveying important information and addressing client concerns.
Provide translation and interpretation services as needed to facilitate communication between clients and program staff or external service providers.
Offer emotional support and encouragement to refugees as they navigate the challenges of resettlement.
Maintain accurate and up-to-date client records, including case notes, progress reports, and required documentation for program compliance.
Ensure that clients are properly enrolled in both the program’s internal and funder-provided database.
Ensure that case files are opened and all documentation in the case file is accurate and completed in a timely manner.
Assist in preparing and submitting reports to funding agencies or other stakeholders.
Help clients on completing necessary forms and applications related to housing, employment, healthcare, and benefits.
Participate in the development and delivery of cultural orientation sessions for clients, promoting understanding of local customs, laws, and resources.
Foster a welcoming and inclusive environment for clients by demonstrating cultural sensitivity and respect for diversity.
Coordinate logistics for client appointments, workshops, and events.
Assist in coordinating transportation for clients to attend appointments, language classes, job interviews, and other essential activities.
Provide orientations to clients on-site at locations such as banks, credit unions, apartments, and grocery stores to teach them how to carry out day-to-day functions such as depositing checks, withdrawing cash, opening accounts, using benefits cards, paying rent, paying utility bills, etc.
Support Case Managers with administrative tasks such as scheduling, filing, and maintaining program materials.
Perform other duties, as assigned by supervisor.