Case Administrator (Legal Services/Administrative Support)
About The Position
The Case Administrator provides administrative support for arbitration and mediation cases in accordance with the rules and procedures of the American Arbitration Association (AAA) and applicable law. The role manages assigned cases, communicates with parties and neutrals, performs scheduling and other administrative tasks, and maintains case records in the online case management system. It also applies case procedures and fee schedules, supports conferences, addresses inquiries, identifies case-management issues, and helps educate clients about alternative dispute resolution (ADR) processes.
Requirements
- Associate's degree in business or a related discipline and three years of relevant work experience, such as customer service, case administration, or a legal environment; or an equivalent combination of education and work experience.
Responsibilities
- Manage assigned arbitration and mediation cases, including regular communication with parties, party representatives, arbitrators, and mediators by telephone, email, video conference, and letter; perform scheduling and other administrative tasks.
- Apply the rules and procedures for administering arbitration and mediation cases, including fee and billing policies, and determine their appropriate application to assigned cases.
- Maintain and update case files, records, and documents in the PRISM online case management system.
- Protect the confidentiality of case information and records and follow AAA information security and data privacy policies, procedures, and practices.
- Assist with coordinating, initiating, and administering conference calls and video conferences.
- Apply case fee schedules; accurately calculate and allocate billings and cancellations based on fee schedules and contractual agreements; explain fee calculations and billing processes to customers.
- Prepare and send electronic and written communications to parties, party attorneys, arbitrators, and mediators.
- Identify case-management issues proactively, inform management with proposed solutions, and take appropriate action to resolve issues when appropriate.
- Respond promptly and courteously to inquiries from clients, client representatives, and panelists; assist managers in informing and educating clients and client representatives about ADR processes.
- Advise panelists on procedural hearing management, jurisdiction, and related issues, and assist in monitoring case-management skills.
- Provide management with feedback regarding interactions with arbitrators and mediators.
- Demonstrate regular, reliable, and predictable attendance.
- Attend on-site and in-person meetings and training sessions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
