CASAS Student Assistant

Liberty University•Lynchburg, VA

2d•Onsite

About The Position

The principal role of the CASAS Student Assistant is to perform excellent customer service within CASAS by answering phone calls, checking in guests for appointments, greeting and assisting visitors and facilitating a clean environment in the lobby area. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Help CASAS staff manage the intake of guests in the CASAS lobby. Duties may include but are not limited to: Answering phones, Communicating with faculty and staff when their appointments have arrived, Scheduling appointments, Answering questions about CASAS and other university services, Greeting and directing students and guests, Set up and take down equipment in the lobby, Professionally represent CASAS in all interactions, Work effectively as a team member to foster Liberty’s mission, Attend all required shifts and meetings, Follow standard operating procedures, Complete special projects as assigned by supervisor.

Requirements

Current Liberty University student in good standing with the University
Able to work between 12-18 hours a week (between the hours of 8 a.m.-5 p.m., Monday through Friday)
Experience with Microsoft Office and ability to learn other systems and tools
Displays an attitude of courtesy, respect, and tact when dealing with others
Able to multi-task and function in a service environment
Able to problem solve and exercise good judgement
Strong customer service and communication skills
Eligible for Federal Work Study
Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
Possesses public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
Strong organizational skills.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.
Occasionally required to stand, walk, and climb stairs to move about the building.
Handle materials, reach overhead, kneel or stoop in order to conduct business.
Regularly lift 10 or fewer pounds.

Nice To Haves

Familiar with University offices, departments, and resources
Experience in an office setting and customer service
Occasionally required to travel to local and campus locations.
Occasionally required to stand, walk, and climb stairs to move about the building.
Handle materials, reach overhead, kneel or stoop in order to conduct business.