Carwash Lead Attendant

Circle K•Wadsworth, OH

4d•Onsite

About The Position

The Carwash Lead Attendant provides customer service and supports the safe, effective operation and upkeep of a car wash site. The role includes greeting customers, explaining wash options, responding to questions, and promptly reporting customer concerns or incidents. The attendant must be able to perform all Car Wash Attendant duties, demonstrate responsibility when the Site Manager is off site, and work with minimum direction and periodic supervision. The position includes site cleaning and maintenance, opening and closing procedures, and basic troubleshooting. The attendant follows DRB protocols, completes Supervisor Level DRB training and preventative maintenance training, and assists the Site Manager with tunnel and chemical-room equipment repairs. The position works in an outdoor car wash environment with variable weather, damp and humid conditions, and potentially loud noise. Required PPE must be worn in accordance with OSHA safety guidelines.

Requirements

At least six months as a Car Wash Attendant before advancement.
Able to work weekends.
Excellent communication skills, including active listening.
Ability to anticipate customer needs.
Able to demonstrate responsibility while the Site Manager is off site.
Able to perform the job safely in accordance with standard operating procedures without endangering oneself or others.

Nice To Haves

High school diploma or GED.
Customer service experience.
Some car wash experience.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service.
Greet customers, answer questions, and explain available wash options.
Ensure customer satisfaction and report inquiries, incidents, and issues in a timely manner.
Complete all Car Wash Attendant job duties.
Troubleshoot basic XPT and DRB issues and follow DRB Protocol.
Read the Supervisor Level DRB training course.
Attend Preventative Maintenance Training and complete five-day preventative maintenance training.
Maintain site cleanliness and upkeep.
Perform opening and closing procedures.
Report to work on time and follow the dress and appearance code.
Demonstrate responsibility while the Site Manager is off site and work with minimum direction and periodic supervision.
Enforce safety policies and follow OSHA safety guidelines and protocols, including wearing required PPE.
Understand the functions of chemical-room equipment and assist the Site Manager with tunnel and chemical-room equipment repairs.
Clean out solenoids.