Carrier Support Manager

CRST The Transportation Solution•Cedar Rapids, IA

1d•Onsite

About The Position

The Carrier Support Manager provides real-time shipment support during extended coverage windows to maintain continuity of service, proactive communication, and timely issue resolution. This role interacts with customers and carriers within CRST’s network to support daily execution while ensuring seamless handoffs to internal teams.

Requirements

High school diploma or equivalent
Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers.
Experience in transportation, logistics, or freight operations
Ability to provide clear, timely updates across internal and external partners
Ability to analyze information, resolve issues, and take appropriate action in time-sensitive situations
Proficiency in customer portals and transportation management systems

Nice To Haves

A two-year degree or applicable work experience with demonstrated success
Experience supporting live freight, routing, or service coordination
Ability to work consistently and accurately in fast-paced environments
Ability to build relationships and maintain positive communication across teams

Responsibilities

Provide operational support during extended coverage windows to ensure continuity of service for active shipments
Monitor freight movement, identify potential delays, and communicate shipment status updates to internal teams and customers as needed
Assist with routing, dispatch coordination, and resolving day-to-day shipment needs within established account parameters
Support customer communication to maintain visibility and address time-sensitive needs without owning customer relationships
Schedule, update, or adjust pickup and delivery appointments in response to changes in shipment status
Identify service risks and escalate urgent matters through proper channels to ensure follow-through by daytime teams
Monitor on-time performance and take appropriate action to maintain service standards
Work closely with planning, operations, and account teams to maintain alignment on load status, exceptions, and next steps
Utilize CRST systems and customer portals to update shipment details and maintain accurate records
Document open items, service risks, and pending actions to ensure seamless transition to incoming team members
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs