Carrier Relations Manager
About The Position
The carrier relations manager will set the transportation sourcing strategy for Ace resulting in the best balance of service level and cost. The carrier relations manager is the key contact to our transportation partners and is responsible for measuring and coaching our carriers to best in class performance, as well as the key contact for internal stakeholders on any carrier related inquiries or needs. You will be part of a winning team that enjoys: Comprehensive health coverage and life benefits along with prescription drug, dental, vision and flexible spending accounts. Generous 401(k) Savings and Retirement Plan which includes a company match, and other company contributions. Vacation Days Tuition reimbursement program Generous merchandise discount program; and Business casual dress every day!
Requirements
- 7+ years of experience specifically including transportation, carrier or vendor performance management, or procurement
- Experience designing and implementing carrier or vendor scorecards
- Bachelor’s degree in business, supply chain, or equivalent field
- Excellent communication and organization skills
- Experience leading carrier RFP process and understanding of different strategies and approaches for sourcing Intermodal and Dry Van business
- Experience leading negotiations with LTL and small parcel carriers
Nice To Haves
- Preferred experience with BluJay TMS, Lean, Six Sigma
Responsibilities
- Set carrier sourcing strategy for ACE Hardware taking into consideration cost, performance, and lead time impacts.
- Support the integration of Ace private fleet into network and strategy to maximize RSC non-delivery revenue while maintaining cost and service goals.
- Collaborate with finance to align on and execute fleet lane rate strategy.
- Manage all transportation sourcing activities for Ace Hardware including evaluation of frequency and technology used to support.
- Define internal metrics and define format for carrier scorecards and set up recurring meetings with carriers for scorecard reviews
- Lead scorecard review meetings with carriers on a recurring schedule to resolve issues and drive top performance
- Take feedback from the internal stakeholders on carrier issues and follow through to resolution with carriers up to and including establishing relationship with senior level (Dir / VP) carrier contacts for escalation as needed.
- Stay up to date on industry trends and evolving strategies by reading industry insights, networking with peers at other companies, and participating in industry forums (example: RILA, CSCMP, etc.)
- Serve as advocate on behalf of carriers for internal stakeholders and overlapping projects to ensure internal processes are executed consistently, setting up carriers for success
Benefits
- Comprehensive health coverage and life benefits along with prescription drug, dental, vision and flexible spending accounts.
- Generous 401(k) Savings and Retirement Plan which includes a company match, and other company contributions.
- Vacation Days
- Tuition reimbursement program
- Generous merchandise discount program
- Incentive opportunities
- Company Car, phone and fuel card are provided for field-based positions
- Annual Ace Cares Week
- 20 hours off work per year to volunteer at an organization of your choice
- Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
- On-site classes, facilitator-led courses
- Birth/Adoption bonding paid time off
- Adoption cost reimbursement
- Employee Assistance Program (EAP)
- Identity theft protection
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What This Job Offers
Job Type
Full-time
Career Level
Senior
