Carrier Development Manager

Hanline Group•Westerville, OH

3d•Onsite

About The Position

The Carrier Development Manager oversees the day-to-day operations of the customer operations department, ensuring efficient order management, timely issue resolution, and clear communication across The Hanline Group’s companies. This role leads a team of representatives, promotes service excellence, and supports collaboration between departments to deliver an exceptional customer experience.

Requirements

Bachelor’s degree in business, supply chain, or related field preferred.
5+ years of sales and account management experience in the logistics industry
Strong leadership, communication, and problem-solving skills.
Proven ability to lead a team in a fast-paced environment.
Experience in food manufacturing, distribution, or logistics preferred.

Responsibilities

Own strategic carrier relationships beyond day-to-day load coverage
Build and maintain partnerships with core / high-volume carriers
Maintain regular communication cadence with top carriers
Address carrier concerns and service issues
Understand carriers’ network, lanes, and growth goals
Quarterly business reviews (QBRs)
Annual in-person meetings / events
Serve as liaison between: Carriers ↔ Operations ↔ Sales
Deliver structured carrier scorecards (service, pricing, compliance)
Provide actionable feedback to improve carrier performance and increase lane agreements
Align freight with carrier networks
Encourage carrier growth within your book
Monitor Carrier performance reports
External reviews (DAT, Highway, Google, etc.)
Proactively address negative feedback , resolve directly with carriers
Provide insights to leadership on systemic issues impacting carrier experience and potential roadblocks
Actively source new carriers via: Cold outreach, Industry events / travel, referrals
Focus on strategic lanes, underserved markets
Oversee onboarding quality and readiness