Carrier Payables Team Lead

CRC Group • Birmingham, AL

6d

About The Position

CRC Group is seeking a results-oriented Carrier Payables Team Lead to lead the team supporting Accounts Payable/Receivable and claims payment activities. The role oversees daily operations, ensures carrier and claim payments are accurate and timely, and upholds compliance with company policies. It combines hands-on work—including resolving complex payment discrepancies and reviewing high-risk items—with coaching, workload management, and process improvement. The Team Lead partners closely with Claims, Accounting, and leadership to mitigate financial risk and improve operational efficiency.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• At least 5 years of accounts payable or accounting experience, including claims- or disbursement-focused processing.
• Leadership experience in a lead, supervisory, or senior role, or demonstrated informal leadership.
• Strong proficiency in accounting and claims payment systems, ERP platforms, and advanced Microsoft Excel.
• Strong understanding of fundamental accounting principles and carrier payment terms.
• Excellent analytical, reconciliation, and problem-solving skills, including the ability to identify and resolve complex claims and payment issues.
• Effective time management in a high-volume environment.
• Clear written and verbal communication skills, with a focus on reporting and compliance.
• English language fluency is required.

Nice To Haves

• Experience with automation or OCR invoice-processing tools.

Responsibilities

• Lead, coach, and support a team of carrier payables, claims processing, and Accounts Payable/Receivable specialists.
• Guide Claims Processors, AP/AR Specialists, and Senior Specialists in resolving complex accounting and payment issues.
• Assign work, set daily priorities, and monitor individual and team productivity, quality, and performance against goals.
• Train and onboard new hires on claims and AP payment processes, systems, and controls.
• Review and resolve complex or high-risk claims and payment activity, and coach team members on those items.
• Serve as the first point of escalation for complex or aged items.
• Provide ongoing feedback and development, and contribute input to performance reviews and staffing needs.
• Oversee the full payables cycle, including invoice receipt, coding, matching, approval, and payment.
• Verify carrier invoices against system billing, including commissions, fees, premium, surplus lines tax, and related items.
• Research and resolve complex payment discrepancies.
• Review and approve claims payments and recoveries for accuracy and adherence to AP and claims payment procedures.
• Ensure compliance with carrier payment terms and company policies.
• Review and resolve aged claims payment items and ensure discrepancies and month-end reconciliations are addressed on time.
• Monitor team aging and unapplied items, and identify and escalate potential financial risks such as overpayments, duplicate payments, and missing documentation.
• Track key metrics, including invoice turnaround time, aging, error rates, and short-pay or dispute volume.
• Maintain detailed, organized records in accounting and claims systems to support audit and compliance needs.
• Participate in audits, claims reviews, and special projects, and prepare and present regular reports to management.
• Communicate with Claims, Accounting, and other lines of business; coordinate with internal teams to resolve billing and payment discrepancies.
• Respond to carrier inquiries and manage payment-related escalations.
• Partner with IT and Finance on system enhancements, reporting improvements, and automation.
• Contribute ideas to improve claims payment processes and controls, stay current on relevant standards and requirements, provide insights to improve efficiency and performance, and document procedures.
• Drive continuous improvement in the payables workflow.

Benefits

• Eligible full-time teammates have access to medical, dental, vision, life, disability, and AD&D insurance.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Paid time off programs, including company holidays, vacation, and sick days.
• New parent leave.
• Eligible positions may qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level