Carrier Manager

Allen Lund Company, LLC•Richmond, VA

4d•Onsite

About The Position

Carrier Managers will assist the General Manager with coaching and will provide direction for the Carrier Sales Representatives. They are the middlemen that prospect, contract, secure, and establish relationships with carriers to move truckload and LTL volumes of dry, refrigerated, and flatbed cargo. They provide a knowledge base for all parties in the exchange of goods. Because of the nature of the job, Carrier Managers are frequently required to make themselves available outside of regular work hours. Carrier Managers will uphold the set processes, procedures, and protocols established to qualify and match the correct carrier for a shipment based on the service required.

Requirements

Minimum of 3 year's experience in Freight Brokerage/customer service
Excellent and effective communication skills
Strong customer service orientation and excellent work ethic
Ability to quickly process information and make decisions
Effective negotiation and problem-solving skills, and ability to handle conflict
Excellent time-management skills with the ability to multitask
Highly organized and detail-oriented
Self-motivated, enthusiastic team player who excels in a fast-paced environment
Ability to work well under pressure in a fast-paced environment

Nice To Haves

College degree or equivalent experience highly desired

Responsibilities

Developing and increasing profitable volume with existing and newly acquired carriers
Using strong relationships to understand carriers’ business to qualify them better and gain knowledge of lanes serviced
Delivering exceptional customer service
Contacting and building relationships with carriers
Increasing capacity for specific projects and lanes
Increasing the overall capacity for the office and company
Updating customers with critical information
Upholding the company standard following the company principles of Customer, Company, Office