ORD Cargo Warehouse Supervisor

Swissport International AG•Chicago, IL

4d•Onsite

About The Position

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Cargo Warehouse Supervisor is responsible for leading a team during a turnaround or in a specific area/task, ensuring compliance with safety, security, and operational performance policies. This role involves managing warehouse operations, loading/unloading air cargo, preparing documentation, and adhering to regulatory requirements. The expected pay rate is $28.00/hour. Full-time employees receive health and wellness benefits, 401(k) with company match, paid vacation, sick time, and paid holidays.

Requirements

High School diploma or GED equivalent
Fluent spoken and written English
5 years' operational experience in ground handling, cargo, or aircraft fueling services
Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
Excellent organizational and time-management skills
Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
Ability to coach and motivate teams to deliver high quality standards
Ability to resolve problems with a focus on excellent customer service
Ability to establish and maintain positive, professional, work relationships with teams and customers

Responsibilities

Functional member of the operational team working on a shift-basis.
Act as technical expert on the ground for complex issues.
Coaching and coordinating the assigned team.
Perform tasks stipulated by SLAs as needing a senior member of staff.
Responsible for accurate service capturing of operational activities for invoicing and flight/task reports.
Allocate tasks to team members.
Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures.
Supervise all Operations and stand in for Duty Manager or equivalent as required.
Provide team with work instructions during shift/turnaround.
Lead and train on-the-job as necessary.
Provide duty managers with feedback on employees for development/disciplinary conversations.
Escalate customer complaints to Duty Managers promptly.
Assume responsibility for day-of allocation tasks on a rotating basis in small stations.
Conduct QHSSE related daily checks/inspections and report into systems.
Responsible for Quality, Health, Safety, and Environmental activities at the station.