Cargo Warehouse Supervisor

AGI•Phoenix, AZ

6d•$22•Onsite

About The Position

Responsible for overseeing the direction of a variety of cargo handling functions for airline customers at an airport cargo facility. This role involves supervising the use of people and equipment to efficiently complete tasks, ensuring compliance with company policies and procedures, and maintaining a safe and efficient work environment. The supervisor will interpret and communicate company policies, monitor and conduct training, provide employee counseling, and ensure the security of company funds, supplies, and equipment. A key aspect of the role is maintaining a working relationship with customers, responding promptly to service requests, and ensuring all GSE maintenance procedures are completed each shift. The supervisor must also ensure all cargo handling complies with state and federal laws and airline contract expectations, and handle customer inquiries and disputes regarding cargo shipments.

Requirements

Must be at least 18 years of age.
Possess a high school diploma, GED, or work experience equivalent.
Possess a valid driver’s license with a clean driving record.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete ramp and SIDA training to obtain airport authority identification security.
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
Previous cargo experience is required.
Good Communication Skills: Must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of trucks, equipment, and cargo.
Basic math skills: May be required to assist team to calculate piece count, weight and dimensions.
Computer skills: Will be required to use computer systems to track cargo.
Problem-solving skills: May be called upon to troubleshoot issues with team during loading and unloading.
Time management skills: Must be able to manage their time effectively to run a successful cargo team.

Responsibilities

Supports and promotes the local implementation of the SSQMS.
Understands contract requirements and customer expectations.
Supervises the use of people and equipment to efficiently complete tasks as directed and within established company standards, by a disciplined following of work schedules.
Maintains compliance with company policies and procedures by assuring that established procedures are followed through at all times to ensure a safe and efficient work environment for our customer and their planes as well as our employees.
Interprets and communicates to employees, items that are in question in the manuals and/or company policy.
Monitors and conducts required training of personnel.
Provides employee counseling and discipline as needed.
Ensures for the security of all company funds, supplies and equipment.
Maintains working relationship with customers and provides prompt response to all service requests.
Assures all GSE maintenance procedures are done each shift.
Assures all cargo handling complies with any state and federal laws regarding the shipping of cargo, as well as the airline contract expectations.
Handles customers inquiries and disputes regarding cargo shipments.
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.